Dissaointed about le-Morgan treatment

I bought a multicooker from Lemorgan and asked them that I need a electric braai stand and the lady told me that they are fished but he will include the usual one that is used with the coal for braai, so when my order arrived I checked the cooker and the braai stand I didn’t check because for that time I was not going to use it at any time. In December I took the box to home still sealed because I told them that I have a braai stand when I arrive and we tried to open for use the braai grid was not there and I called Le-Morgan for replacement but they wanted me to pay for delivery and my argument was that I was not the one who did a mistake so they need to take the responsibility as the company to send that and even today there is nothing that has been done. I am staying with something that is not working