False advertising poor establishment

Not at all what the pictures portray on their social media. Or atleast not what i had expected Rooms need a revamp asap lights not working in toilets jacuzzi not clean and room filled with spiders we finished two cans of room within the first hour we arrived informed management we are not comfortable to stay in the room said we could not get a refund had to spend additional funds to book in at tulbagh hotel as we were not going to sleep in that room not knowing what else was lurking in the cracks in roof windows etc. We booked the all inclusive special food was good I will admit but they did not have the items I was most excited to try such as samoosas very common item to have pre packed and frozen salmon and lamb so we spent 3 days eating the same food (not to mention being swarmed by flies the entire time whilst trying to enjoy your meal and getting two tiny candles to get rid of it was a joke the tiny mosquitos too just not a good experience we opted for breakfast in the hotel. Inclusive of the R5800 package was a couple massage on said morning we called to say we would be at back at 11 for massage whilst having lunch manager informed us that said massager had just not shown up and offered 3 other options and final offer was to get our cash back which obviously we requested. Which is also odd as she could give money back for a fault of theirs but not due to their customers not being satisfied with false advertising and conditions of the rooms.

I will not be returning to this place it needs a full on makeover and should not he advertised as a hotel and spa when they do not meet the criteria of normal hotel and spa establishments.

The staff were friendly and shame they did what they could to get us to atleast try to enjoy this experience