Unprofessional Conduct and False Commission Claims

NB: Warning to Others Leapfrog appears willing to:- Make up commission claims that don't exist in contracts Hold client funds hostage to pressure payment Resort to ************ when challenged Misrepresent contractual terms to extract money.

Avoid this company at all costs. Their business practices are questionable at best, and they seem willing to use any tactic to extract money they're not entitled to.

Nature of Complaint Attempted financial *****, unprofessional conduct, withholding of tenant funds, and ************ tactics.

Background In June 2023, I signed a rental management agreement with Leapfrog for property management services at my rental property. The contract was specifically for rental services only - tenant placement, rent collection, and property management. No sales commission was ever agreed upon or mentioned in any documentation.

The Problem In 2025, my tenant independently decided to purchase the property. The sale was negotiated and completed directly between myself and the tenant with no involvement from Leapfrog. I only informed them to arrange termination of the rental agreement.

Leapfrog's Unprofessional Actions 1. False Commission Demand Despite having no sales mandate and providing zero sales services, Leapfrog demanded 5% commission on the property sale. They falsely claimed this was "industry standard" and an "agreed introductory commission" - complete fiction. 2. Holding Tenant Funds Hostage Most seriously, Leapfrog is withholding the tenant's security deposit to pressure payment of their bogus commission claim. This is essentially holding someone else's money hostage for money they're not entitled to. 3. Creating False Facts In follow-up emails, their agent Thinus Brummer, referred to an "agreed introductory commission" that never existed, attempting to create contractual obligations that were never discussed or agreed upon. 4. ************ and Threats When I stood my ground, Thinus became hostile and unprofessional:

Made personal attacks and character ********ations Threatened action for "defamatory statements" as a result of pointing out his incorrect characterization imp**** in his mails Used ************ tactics saying "future instances will not be tolerated" Demanded unnecessary documentation as stalling tactics

5. Complete Lack of Professionalism Their representative suggested my word "would not amount to much" and made other disparaging comments entirely inappropriate for a business relationship.

Impact Financial: Attempted to extract thousands in unwarranted commission Stress: Harassment and ************ Tenant Impact: Innocent tenant's deposit held hostage for Leapfrog's greed Trust: Complete breakdown of professional relationship

Current Status Property sale completed without their involvement PPRA (Property Practitioners Regulatory Authority) complaint lodged for unprofessional conduct Tenant's deposit still being withheld inappropriately