AL
Alex L
Active since Dec 2017
6
Reviews
0
Industries
Reviews
6 reviews8 months ago
Unprofessional Conduct and False Commission Claims
NB: Warning to Others Leapfrog appears willing to:- Make up commission claims that don't exist in contracts Hold client funds hostage to pressure payment Resort to ************ when challenged Misrepresent contractual terms to extract money. Avoid this company at all costs. Their business practices are questionable at best, and they seem willing to use any tactic to extract money they're not entitled to. Nature of Complaint Attempted financial *****, unprofessional conduct, withholding of tenant funds, and ************ tactics. Background In June 2023, I signed a rental management agreement with Leapfrog for property management services at my rental property. The contract was specifically for rental services only - tenant placement, rent collection, and property management. No sales commission was ever agreed upon or mentioned in any documentation. The Problem In 2025, my tenant independently decided to purchase the property. The sale was negotiated and completed directly between myself and the tenant with no involvement from Leapfrog. I only informed them to arrange termination of the rental agreement. Leapfrog's Unprofessional Actions 1. False Commission Demand Despite having no sales mandate and providing zero sales services, Leapfrog demanded 5% commission on the property sale. They falsely claimed this was "industry standard" and an "agreed introductory commission" - complete fiction. 2. Holding Tenant Funds Hostage Most seriously, Leapfrog is withholding the tenant's security deposit to pressure payment of their bogus commission claim. This is essentially holding someone else's money hostage for money they're not entitled to. 3. Creating False Facts In follow-up emails, their agent Thinus Brummer, referred to an "agreed introductory commission" that never existed, attempting to create contractual obligations that were never discussed or agreed upon. 4. ************ and Threats When I stood my ground, Thinus became hostile and unprofessional: Made personal attacks and character ********ations Threatened action for "defamatory statements" as a result of pointing out his incorrect characterization imp**** in his mails Used ************ tactics saying "future instances will not be tolerated" Demanded unnecessary documentation as stalling tactics 5. Complete Lack of Professionalism Their representative suggested my word "would not amount to much" and made other disparaging comments entirely inappropriate for a business relationship. Impact Financial: Attempted to extract thousands in unwarranted commission Stress: Harassment and ************ Tenant Impact: Innocent tenant's deposit held hostage for Leapfrog's greed Trust: Complete breakdown of professional relationship Current Status Property sale completed without their involvement PPRA (Property Practitioners Regulatory Authority) complaint lodged for unprofessional conduct Tenant's deposit still being withheld inappropriately
2 replies
25 months ago
Bad Customer Treatment
Do not under any circumstance take up any products with Absa Insurance. I had been their client since Jan 2020, I had no claims this entire time until last year when I unfortunately had 3 incidents, all unforseen (incl. armed home *******). They firstly doubled my premiums then a few months later they canceled my policy indicating I claim too much. They also indicated that whilst I've been paying my cover upfront, they did not collect my very first payment in Jan 2020 upfront. Therefore more than 4 years later, upon cancelation, I owe them money that they did not collect due to their system issue/limitations 👎🏼. Why have an insurance business buy have an issue with claims. I didn't cancel my policy after they doubled my premium.
56 replies
89 months ago
Thiefs: Superbalist
I made a purchase on black Friday for shoes amounting to +R3k after discount. While processing the payment via my credit card on their website, I received an error message that "something wrong happened". The funds where debited from my card immediately however their portal indictated that I still needed to make a payment. I took screen shots of this and sent them the query hoping they would sort it out. They responded requesting an order number which I didn't get because of their system glitch. After providing them with all the details & proof, they said I'd get my money refunded withing that day. The following week I called again to speak to another lady that informed me she would refer the matter to accounts department for immediate attention. By the 20th of Dec with no feedback, I called once again and I was told that they didn't receive my payment hence there was nothing to pay back. In all conversations with them, I've requested for email confirmation of the conversations however none of those where received. This is making it difficult to provide proof to my bank, to get the transaction reversed, that I have requested a refund and what their response has been, all I have is the initial query logged. These guys take no accountability or responsibility for their own system glitches and wont purchase anything from them again.
0 replies
89 months ago
Afrihost and Rain are useless companies
It's been a year since I purchased their Rain Fixed LTE package. I used to enjoy speeds of nothing less than 15mb p/s. I could stream while my daughter is streaming something else in her room and still had about 5 other devices connected. Since Rain started selling sums cards for regularly users, their network has turned to rubbish. I get less than 1mb p/s and about 5mb p/s upload speeds. How on earth does that make sense?. Luckily I'm not locked into a long term contract with them so I'll be cancelling. After quering this with Afrihost, I was told its not their problem I must contact Rain directly and someone from Rain will call me. Its been over 6 months since I've been waiting for this call.
0 replies
91 months ago
ABSA Rewards: Pathetic Service
I’ve been a loyal absa customer and staff since 2008. I have subscribed to ABSA rewards since it was initiated. Since last year, I have a lot of issues with the service and have I no idea what else to do. The long and short of it is that, I don’t get my rewards on the 1st of every month as I’m supposed to. I always have to call them to enquire about this. Every-time I get told different stories including that one of my accounts is in arrears (which is false) to them investigating the problem where I sometimes get no response. At one point I was informed that my account would be monitored to ensure I don’t get a negative experience again. This only lasted for 2 months. The latest issue is that my level was dropped from 5 to 4, which greatly affects the petrol discount/rebate that I get. This happened without any form of communication to me. When I enquired, I was informed that they didn’t have my email address including that I didn’t provide marketing consent. I get all my notification from the bank via email, this puzzled me. I had to go to the branch to have it loaded. I was also promised during that same call that they would correct my marketing consent for me and only needed to visit the branch to update my e-mail address. A few weeks later my level was still on level 4 and I was told I must go back to the branch again. It’s as if these people have no clue how to resolve customer issues and are not in touch with the experience we face. I’m terribly disappointed I get to experience this as staff, how much worse is the treatment to other customers. I didn’t get credited for earnings 2-3 months ago. Today is the 5th and I have not been credited even though I’m due for it. I’m paying for a service they can’t manage and this is pathetic. I demand for my profile to fixed and to be credited with all the funds due to me.
210 replies
101 months ago
Useless & Incompetent
I sent through a cancellation for all my products (5) with this company on the 14th of November. I got no confirmation of receipt of my submission. I called back a day or 2 later to enquire only to be giving attitude by the agent and she hung up on me. I called to speak to a manager who assured me my cancellation would be processed. About 2 weeks later I called back to find out on progress and I was informed that it would take 21 working days to process my cancellation. During this entire process I have not been getting any feedback or updates, I'm the one that had to call in and i got told different stories everytime i called. It now 4 days since their 21 day SLA has lapsed and I have yet to know whether all my cancellations have been finalized. I requested for a manager to call me however this never happened. This is the worst service I have ever received in my life and I'm very frustrated. I want my refund of +/-R20k paid back into my account.
105 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)