Terrible product terrible service

I was bought a leatherman surge for my birthday, had it shipped from America. I opened up my gift to find that the product had rust around the pliers and the blades were covered in blood. I sent an email in and the reply I got showed the company was uninterested in helping with the reply basically being: "just send it back". It didn't take long for the one blade to get stuck so it cannot flick out and other parts to rust. So I must now spend more money to send the product back to America even though I should have received a new condition product to begin with? My family have sworn by leatherman, every person in my family owns one but after this we are all moving to another brand.