Stole my money

I booked on 26 September 2020 using booking.com and needed to enter my card details. I then called and was told that they cannot accommodate me. At 19:39pm they took the money from my account. I called and sent an e-mail and they told me that they will not refund my money and that I should refer to refer to their cancellation policy. I wanted to stay at this place but they said they can’t accommodate me and for this reason I had to find other accommodation. So they have basically stole my money and I am out of pocket for R2169.00. Thieves!!!