Rotting Pool Table & Dishonest Salesman at Lectron Bil****ds Umhlanga – Avoid at All Costs!

Approximately 6 months ago, I purchased a pool table from Lectron Bil****ds’ Umhlanga branch for use at my Bed and Breakfast in Durban. Shockingly, the table has already developed severe disgusting mould, despite being kept covered and well maintained. This isn’t normal wear and tear — it’s clear evidence of a substandard or defective product.

When I contacted Billy, the salesman who sold me the table, I was met with immediate denial of responsibility and arrogant blame-shifting. He told me the damage was my fault because I used an “inferior cover.” But here’s the catch — I bought the cover directly from him at Lectron! When I pointed that out, Billy suddenly changed his story, saying “maybe someone spilled something on it.” No inspection. No facts. Just convenient excuses to dodge responsibility.

He promised to report it to head office and call me back by Monday morning, 4 August 2025. That never happened. He then ignored my calls, refused to answer, and completely stonewalled all communication. I had to call the Cape Town branch myself. A staff member there was polite and said Billy would call me. When he finally did, his attitude was even worse — rude, dismissive, and openly disrespectful.

Billy refused to send a technician, refused to even look at the table, and arrogantly declared that “his directors wouldn’t authorise repairs.” He raised his voice, spoke over me, and eventually slammed the phone down. No inspection was done. No technical opinion. Just pure negligence, dishonesty, and zero accountability.

Billy has now blamed me twice without any investigation, and Lectron Bil****ds has made no effort to resolve or even understand the problem. I am now stuck with a rotting, unusable pool table and have suffered damages to my business as a result.

I will be taking legal action in Court, but I strongly warn anyone reading this: Do NOT trust Lectron Bil****ds Umhlanga. Do NOT trust Billy. Once they get your money, you’re on your own — no service, no integrity, no accountability.