LeeBex's lack of care

I recently bought dress from them for the first time and it was delivered to me with a small hole on it. When I called and informed them, they said I should message them on Whatsapp (No apologies). They then tell me that I need to go to PnP (Aramex) to return the dress and they'll inspect it. At first I was taken aback so I agreed. After an hour, I tell them that I'm disappointed by their lack of apology and their expectation for me to return a dress that they sent torn. Instead of apologising, they tell me that they weren't aware that I was upset. I'm literally telling them, but they don't see that as an opportunity to rectify. Highly disappointed by their service if you can call it such.