BN
Bonisile N
Active since Dec 2015
17
Reviews
0
Industries
Reviews
17 reviews5 months ago
LeeBex's lack of care
I recently bought dress from them for the first time and it was delivered to me with a small hole on it. When I called and informed them, they said I should message them on Whatsapp (No apologies). They then tell me that I need to go to PnP (Aramex) to return the dress and they'll inspect it. At first I was taken aback so I agreed. After an hour, I tell them that I'm disappointed by their lack of apology and their expectation for me to return a dress that they sent torn. Instead of apologising, they tell me that they weren't aware that I was upset. I'm literally telling them, but they don't see that as an opportunity to rectify. Highly disappointed by their service if you can call it such.
0 replies
8 months ago
A great experience with Neovision
It was the first time I went to Neovision Kenilworth centre for my glasses. The staff was friendly and helpful (including the pleasant optometrist). They estimated I'll get my glasses in 5-7 working days, but they were completed in 2 and they're great. Plus, I got an extra pair of sunglasses. All in all a good experience.
0 replies
25 months ago
Bravo ****s
If you're in Cape Town, please don't use this man's cleaning service. I've never seen such shoddy and unprofessional work. I hired his business for a move-out cleaning recently which required deep cleaning of walls, doors, floors, windows, cupboards, wardrobes, drawers, bathroom, toilet, etc. He made it seem like he was going to arrive with a team meanwhile it was just him and his son. They did the main bedroom and lounge window, then swept and mopped only. They were gone within the hour. Meanwhile I thought I would leave them behind to continue clean. The rental agent had to clean the walls, doors, cupboards and draws with just water and a cloth. This man charged R1600 to barely clean and he ignored me when I told him I was unhappy with his service. Please don't bother hiring them - you'll be very disappointed.
0 replies
25 months ago
Defective and poor
I bought a hand lotion in a bottle last month that required me to twist the nozzle at the top in order to open it. I kept twisting open until the nozzle eventually broke, but I kept the bottle with hand lotion and it's still unused. I decided to buy another bottle this month thinking I was at fault in my way of twisting the previous bottle. I also can't open the second one. I called Sorbet on Monday (18 March), someone took down my number and never called me back after I refused to go back to Clicks (I don't have a car) because of their product. Mind you, I've googled and visited YouTube for help. I called yesterday and spoke to another agent (I think Lulama but I'm not sure) and she also took my number down. I received a callback during my meeting and asked them to call me back after 30 minutes (the agent was Nthabiseng). So I called when I got the chance and the agent had left for the day. I still haven't received this help that I've been waiting for since Monday. I've bought 2 of the same Sorbet product that I can't use and their service is terrible.
56 replies
31 months ago
An exceptional agent
Disclaimer: This review is not for Bonitas Medical Scheme's service - they are generally terribly and their customer engagement platforms are frustrating. I couldn't even find a way to give this feedback on their website because customer service is not their priority. So now I'm here. This review is about an exceptional agent within the organisation who made my day yesterday - Sihle Mkosana. Not only was he friendly and respectful, but he followed up with me and made sure my issue was resolved in a timeous manner. I even told him that this is the best service I've ever received from Bonitas. Keep this person, promote him, just make him happy because he has a way of seeing the customer, valuing them and upholding the brand by delivering an excellent customer experience. Thank you Sihle.
131 replies
33 months ago
MTN the careless provider
The MTN store in Canal Walk sold me a device cash in March 2023. It hasn't even been 6 months and the phone is giving my problems. Firstly, their customer care line says I need to go back to the branch I bought the device from. This is inconvenient especially you don't live in the area or province. I finally get to the branch, wait 45 minutes to get service and they tell me that they need to book it in for 7-14 days without an alternative device. So they give me a faulty device and then further punish me by wanting to take the device that I need to use to even leave the actual mall and go home. The dismissive agent tells me that the person who sold me the device should have told me how it works. What a terrible service provider that doesn't care about it's customers. I'm still so mad
0 replies
41 months ago
Not so super
Not only is their delivery service dismal, saying a delivery failed without them contacting me, but their customer service is disappointing. Why would you cancel an order that I even offered to collect since the place is 5 minutes away from me. You don't even bother informing me. I'm truly disappointed, worse this is my birthday week. I'm so upset.
0 replies
45 months ago
Liberty Trash
I withdrew funds from my Liberty Stash on 1 August 2022. What should have taken 7 days is still unresolved. I decided to withdraw all my money and close my account. I've received that money but not the one I withdrew at the beginning of August. I'm so frustrated and annoyed. Liberty Stash customer service is utter trash. They don't respond, they say they'll call and don't. Now they're customer line no longer works. Please rather use another service to save. They really don't care.
0 replies
45 months ago
Connect Financial No Solutions
I made an advanced payment through EasyPay but was still debited on my account for my monthly payment. I then requested a refund for the debited amount on 29 July, I was told it would take 7-14 days. I still haven't received my money. Mind you I've been calling each week to inquire about the progress and only yesterday, when I laid a complaint, was I told I need to email them my bank statement and ID copy. I immediately sent the requested documents but I'm still waiting with no real assistance or timelines given. I'm frustrated and upset because I didn't budget for this. Times are tough enough without financial companies giving you the run around with your money after you met the obligation of paying them in advance.
0 replies
Review Distribution
5 Star
4 (23.529411764705884%)
4 Star
1 (5.882352941176471%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
10 (58.8235294117647%)