Lefika Realty
1.9|28 reviews
Responds in 44 hours 31 min
SA
Shikinah A
1 reviews | Active since Member
04 Apr 2025, 18:47
Not commitment and poor communication
This company does not care about the issue that they have caused. They have all these third party vendors that they can never get “hold of” to fix issues. When you have appointments with them they rarely can commit to the times and dates and if they change it and you aren’t there to the secondary plans it ends up being your responsibility to meet their schedule. My snag list was extremely long and even when completing the snags it was always completely half heartedly and they would need to come back to fix the same issue more than once.
When you email them they have the same generic line and comes across of if they aren’t actually reading or acknowledging anything.
I’m so tired of their choices of third party company being blamed. I’ve had an issue with my geyser and I’ve send videos of the noise and appointments are being made but never met. And it seems to be a pattern. It’s usually on a Friday and then they cannot commit and it gets moved to the Monday where I have to sit with the issue for an additional 2 days.
Very poor work ethic and communication skills. Would not recommend this company to anyone.
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Replies (56)Lefika Realty's replyOfficial
03 Jul 2025, 07:03 Dear Valued Client, We're truly sorry your experience hasn't met your expectations. We value our clients and aim for professional and responsive service. We understand your frustration with delays. As we rely on specialist suppliers, some issues can take longer to resolve due to factors outside our direct control. Our records show your reported items were attended to, and we apologize for any delays or if any issues weren't resolved on the first visit. We're happy to follow up on any outstanding concerns. Regarding your communication to us in April, our records confirm the geyser service provider responded to the logged tickets. Unfortunately, we can't assist with noise from birds on the roof, as this is beyond our control and scope of responsibility.
We also noted several service requests were submitted on Fridays and Saturdays. This can make immediate coordination challenging as many contractors are already scheduled, potentially leading to delays into the next week.
Your feedback is important, and we're available to discuss your concerns further if you'd like to reach out directly.
We also noted several service requests were submitted on Fridays and Saturdays. This can make immediate coordination challenging as many contractors are already scheduled, potentially leading to delays into the next week.
Your feedback is important, and we're available to discuss your concerns further if you'd like to reach out directly.
Best regards,
Lefika Realty's reply03 Jul 2025, 07:03
Official
Dear Valued Client, We're truly sorry your experience hasn't met your expectations. We value our clients and aim for professional and responsive service. We understand your frustration with delays. As we rely on specialist suppliers, some issues can take longer to resolve due to factors outside our direct control. Our records show your reported items were attended to, and we apologize for any delays or if any issues weren't resolved on the first visit. We're happy to follow up on any outstanding concerns. Regarding your communication to us in April, our records confirm the geyser service provider responded to the logged tickets. Unfortunately, we can't assist with noise from birds on the roof, as this is beyond our control and scope of responsibility.
We also noted several service requests were submitted on Fridays and Saturdays. This can make immediate coordination challenging as many contractors are already scheduled, potentially leading to delays into the next week.
Your feedback is important, and we're available to discuss your concerns further if you'd like to reach out directly.
We also noted several service requests were submitted on Fridays and Saturdays. This can make immediate coordination challenging as many contractors are already scheduled, potentially leading to delays into the next week.
Your feedback is important, and we're available to discuss your concerns further if you'd like to reach out directly.
Best regards,