Lefika Realty
1.9|28 reviews
Responds in 44 hours 31 min
EJ
Elsie J
1 reviews | Active since Member
13 Oct 2025, 15:31
ZomerWind Apartments- Sparkling on the outside but rotting on the inside
ZomerWind Apartments is TERRIBLE place to live. In the year I lived there, the common area had not been swept once. Even though there is infrastructure for security, you can't give anyone a pin to come in so security lets anyone in as long as they have a car disc and license. No calling to approve the visitor coming to you. For pedestrians, they don't even check for ID. The wardrobes have no back panels and are directly attached to the walls so they are a breeding ground for mold and damp. There was a whole gap between the roof and ceiling of my unit that went unrepaired for the duration of the year there. Geysers are less than 15 months old but I know 4 that leaked/stopped working in that period with no help from the body corporate. For a place where I was the first occupant I was disappointed. Everything breaks- toilet seats, inlet valve for flushing, the sink even detached from the bathroom wall. Cheap granite tops in the kitchen stain easily. The response you get when you report it- its not in warranty anymore. If you don't plug close the standpipes with plastic, the whole unit smells like sewerage . It looks beautiful on the outside but its very different experience living there.
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Replies (53)Lefika Realty's replyOfficial
14 Oct 2025, 14:40 Dear Valued Client
We are genuinely sorry to hear that you are dissatisfied. Providing professional and high-quality service to our clients is always our primary goal, and we value your feedback as an opportunity to review our processes.
Clarification on Responsibilities
We note the concerns you have raised and would like to clarify the correct channels for addressing these matters, as well as the scope of the Developer’s responsibility:
Addressing Specific Claims
For the sake of our reputation and to ensure accuracy, we must address the specific claims made in your review:
We understand your frustration and hope that directing your concerns to the appropriate parties—your letting agent/landlord for unit issues and the Body Corporate for communal areas—will lead to a swift resolution.
We also respectfully take note that some claims made in the public forum may be misleading and could unfairly damage the reputation of Zomerwind Apartments and the community, where many residents and owners take great care in maintaining their homes and shared spaces.
We are genuinely sorry to hear that you are dissatisfied. Providing professional and high-quality service to our clients is always our primary goal, and we value your feedback as an opportunity to review our processes.
Clarification on Responsibilities
We note the concerns you have raised and would like to clarify the correct channels for addressing these matters, as well as the scope of the Developer’s responsibility:
- Internal Unit Issues: Matters related to defects, maintenance, or fittings after the initial handover period typically fall under the responsibility of the owner and, by extension, the landlord or letting agent. We advise tenants to direct all such concerns to them, as they are best positioned to manage internal repairs and maintenance.
- Shared Spaces and Security: Concerns regarding communal areas, security infrastructure, or the general upkeep of the complex are managed by the Body Corporate and its Managing Agents. The infrastructure for these shared spaces was officially handed over to the Body Corporate upon completion, and they are responsible for their ongoing management and maintenance. For these issues, please report them directly through the official Body Corporate channels.
Addressing Specific Claims
For the sake of our reputation and to ensure accuracy, we must address the specific claims made in your review:
- Unit Finishes and Specifications: The quality of the unit finishes is in accordance with the detailed specification list contained within the Offer to Purchase document, which was accepted by the owner.
- Defect Claims: We respectfully submit that many of the reported defects pertain to fittings and features that are in daily use by the unit occupant. While we stand by the quality of our initial installation, the Developer cannot be held responsible for wear and tear or damage resulting from incorrect usage over time.
- Geyser Concerns: We note your comments regarding the geysers. You referenced incidents in four unrelated units, which does not constitute an issue with your property. If and when a geyser issue arose, it was promptly addressed as soon as it was reported.
We understand your frustration and hope that directing your concerns to the appropriate parties—your letting agent/landlord for unit issues and the Body Corporate for communal areas—will lead to a swift resolution.
We also respectfully take note that some claims made in the public forum may be misleading and could unfairly damage the reputation of Zomerwind Apartments and the community, where many residents and owners take great care in maintaining their homes and shared spaces.
Best regards,
Lefika Realty's reply14 Oct 2025, 14:40
Official
Dear Valued Client
We are genuinely sorry to hear that you are dissatisfied. Providing professional and high-quality service to our clients is always our primary goal, and we value your feedback as an opportunity to review our processes.
Clarification on Responsibilities
We note the concerns you have raised and would like to clarify the correct channels for addressing these matters, as well as the scope of the Developer’s responsibility:
Addressing Specific Claims
For the sake of our reputation and to ensure accuracy, we must address the specific claims made in your review:
We understand your frustration and hope that directing your concerns to the appropriate parties—your letting agent/landlord for unit issues and the Body Corporate for communal areas—will lead to a swift resolution.
We also respectfully take note that some claims made in the public forum may be misleading and could unfairly damage the reputation of Zomerwind Apartments and the community, where many residents and owners take great care in maintaining their homes and shared spaces.
We are genuinely sorry to hear that you are dissatisfied. Providing professional and high-quality service to our clients is always our primary goal, and we value your feedback as an opportunity to review our processes.
Clarification on Responsibilities
We note the concerns you have raised and would like to clarify the correct channels for addressing these matters, as well as the scope of the Developer’s responsibility:
- Internal Unit Issues: Matters related to defects, maintenance, or fittings after the initial handover period typically fall under the responsibility of the owner and, by extension, the landlord or letting agent. We advise tenants to direct all such concerns to them, as they are best positioned to manage internal repairs and maintenance.
- Shared Spaces and Security: Concerns regarding communal areas, security infrastructure, or the general upkeep of the complex are managed by the Body Corporate and its Managing Agents. The infrastructure for these shared spaces was officially handed over to the Body Corporate upon completion, and they are responsible for their ongoing management and maintenance. For these issues, please report them directly through the official Body Corporate channels.
Addressing Specific Claims
For the sake of our reputation and to ensure accuracy, we must address the specific claims made in your review:
- Unit Finishes and Specifications: The quality of the unit finishes is in accordance with the detailed specification list contained within the Offer to Purchase document, which was accepted by the owner.
- Defect Claims: We respectfully submit that many of the reported defects pertain to fittings and features that are in daily use by the unit occupant. While we stand by the quality of our initial installation, the Developer cannot be held responsible for wear and tear or damage resulting from incorrect usage over time.
- Geyser Concerns: We note your comments regarding the geysers. You referenced incidents in four unrelated units, which does not constitute an issue with your property. If and when a geyser issue arose, it was promptly addressed as soon as it was reported.
We understand your frustration and hope that directing your concerns to the appropriate parties—your letting agent/landlord for unit issues and the Body Corporate for communal areas—will lead to a swift resolution.
We also respectfully take note that some claims made in the public forum may be misleading and could unfairly damage the reputation of Zomerwind Apartments and the community, where many residents and owners take great care in maintaining their homes and shared spaces.
Best regards,