Reception lady has an attitude problem

Catherine (Kwa Maritane Bush Lodge)from your reception absolutely horrible service on a Friday morning. Even after telling her that she is giving a guest bad manners she still continues, raises her voice at me and puts me through to reception when i had told her that i want to talk to her first. Upon arriving at reception, the staff there tell me they are indeed accepting guests for Saturday lunch, while Catherine had said they do not accept guests on a Saturday afternoon.