The “Scent”turion Hotel

Stayed that their centurion hotel (once/rwice a week for 5 weeks running , dont know if it can be listed as a hotel, as they have more internal loadshedding than eskom themselves. I asume eskom year end functions should be held there, they will feel much more positive than the distasteful situation South Africa find ourselves in.

Their lotalty program is a ****, when first i joined i could not not use it on my first stay, second time they did not have any rooms left, so i had to take a excecutive suite, which is 400 more. Ao their goes my loyalty program, this week they could not use it as i made an online booking.

Before i made payment i asked if they still have their internal power cuts, the friendly lady (sales lady) answered no. On my return at 3pm, they had power cuts, it 35 degrees outside and the hotel is completely filled, they dont had any answers only a typed letter under a door syaing sorry, the easy way out.

If this is your state of your hotel, which is apauling, then aproach your clients, and offer some sort of compensation or discount, dont be more apauling than you are already.

I moved over at 21.15pm to Anew Hotel, who have been like Newlands vs Centurion, their breakfast has been amazing. I am a great cricket *****, and your hotel have a lot to give. But your form have been like our national protea team, choking on who knows what.

I have emailed their sweep it under the carpet manager Kamala, twice. No reply.

Hence my review.