Over and above my expectation?

My car broke down and had to be towed to the nearest BMW Dealer, it happened to be BMW Rustenburg. When it became apparent that my car was going to need significant repairs, they arranged for a loan car to be driven to Sandton. They had my car for over three weeks, and then arranged for it to be dropped in Sandton and they collected the loan car. I'm not sure if that is standard service one should expect from a BMW dealer, but somehow I doubt it. Thank you to Fanie and Werner for great service.