Failure to provide services they claim to offer

So sad that this organization is failing to deliver the purpose of its existence. Accompanied family to one of your branches in need to assistence with a divorce that's in community of property, correct info and paperwork was provided. They were advised of a TAT, moooonths down the line, nothing. After further enquiries they were informed that the initial TAT was actually incorrect, how when this information was given by employees there. Zero communication, help, nothing. Typical public service provider, citizens can never reply on. So disheartened and disappointing. Seeing so many 1 star rating, you need to do better honestly.