Legal And Tax Services
1.8|179 reviews
Responds in 58 hours 5 min
MJ
Monty J
1 reviews | Active since Member
24 Aug 2025, 06:06
Bad customer service (Multi choice)
Recently I requested for a tax review and end up being discouraged. I was assisted with tax returns and were told to wait for sars to payout. I sent my documents to the consultant of legal n tax sometime in July and were told that they would be doing it in August. Then I called the consultant,left messages,sent endless emails and he doesn't respond. I called the customer service and complained about,then he called requesting information so he could send it through to Sars? I decided to pay Sars a visit the following day and they reckon that there were no info on the system saying that any details needs updating??? I'm really running back and forth here and these guys are not helping people the way the should,they are quite unprofessional and I threatened to cancel my membership. Here August month is over and still haven't received any money from Sars......I don't bother with that payout anymore as this sort of professionalism defeats the purpose of customer service.
Helpful (0)
Replies (2)0
Replies (2)Legal And Tax Services's replyOfficial
25 Aug 2025, 05:57Dear Monty,
Thank you for bringing this to our attention. We are truly disappointed to learn about the experience you’ve had with us, and we sincerely apologise for the frustration and inconvenience this has caused you. This is not the standard of service we strive to provide.
Please be assured that we have escalated your feedback directly to our Head of Servicing for urgent attention. We would very much appreciate the opportunity to resolve this matter with the urgency it deserves and restore your confidence in our service.
A member of our team will be in contact with you shortly to address your concerns and assist you further.
Kind regards,
Darren Cohen
Thank you for bringing this to our attention. We are truly disappointed to learn about the experience you’ve had with us, and we sincerely apologise for the frustration and inconvenience this has caused you. This is not the standard of service we strive to provide.
Please be assured that we have escalated your feedback directly to our Head of Servicing for urgent attention. We would very much appreciate the opportunity to resolve this matter with the urgency it deserves and restore your confidence in our service.
A member of our team will be in contact with you shortly to address your concerns and assist you further.
Kind regards,
Darren Cohen
Best regards,
Legal And Tax Services's reply25 Aug 2025, 05:57
Official
Dear Monty,
Thank you for bringing this to our attention. We are truly disappointed to learn about the experience you’ve had with us, and we sincerely apologise for the frustration and inconvenience this has caused you. This is not the standard of service we strive to provide.
Please be assured that we have escalated your feedback directly to our Head of Servicing for urgent attention. We would very much appreciate the opportunity to resolve this matter with the urgency it deserves and restore your confidence in our service.
A member of our team will be in contact with you shortly to address your concerns and assist you further.
Kind regards,
Darren Cohen
Thank you for bringing this to our attention. We are truly disappointed to learn about the experience you’ve had with us, and we sincerely apologise for the frustration and inconvenience this has caused you. This is not the standard of service we strive to provide.
Please be assured that we have escalated your feedback directly to our Head of Servicing for urgent attention. We would very much appreciate the opportunity to resolve this matter with the urgency it deserves and restore your confidence in our service.
A member of our team will be in contact with you shortly to address your concerns and assist you further.
Kind regards,
Darren Cohen
Best regards,
Legal And Tax Services's replyOfficial
25 Aug 2025, 10:29Dear Monty,
Our Tax team have confirmed, that you were auto assessed, which they communicated to you.
A tax refund is due to you but SARS put a special stopper on your account because of banking details being updated. We requested the supporting documents to assist with this, but the selfie photo's provided to us were not accepted (SARS has speciofic requirements which you can view here https://www.legalandtax.co.za/uploads/Tax/Returns-Platform/Photo-and-instruction-example.pdf).
We then made a telephonic appointment for you with SARS for the soonest available date and SARS would need to lift the special stopper so we can proceed with uploading the supporting documents. We understand your frustration, but unfortunately we are unable to propceed until SARS actions this. We remain committed to assisting you however we can. With Legal&Tax you're not alone!
Warm regards
Darren Cohen
Our Tax team have confirmed, that you were auto assessed, which they communicated to you.
A tax refund is due to you but SARS put a special stopper on your account because of banking details being updated. We requested the supporting documents to assist with this, but the selfie photo's provided to us were not accepted (SARS has speciofic requirements which you can view here https://www.legalandtax.co.za/uploads/Tax/Returns-Platform/Photo-and-instruction-example.pdf).
We then made a telephonic appointment for you with SARS for the soonest available date and SARS would need to lift the special stopper so we can proceed with uploading the supporting documents. We understand your frustration, but unfortunately we are unable to propceed until SARS actions this. We remain committed to assisting you however we can. With Legal&Tax you're not alone!
Warm regards
Darren Cohen
Best regards,
Legal And Tax Services's reply25 Aug 2025, 10:29
Official
Dear Monty,
Our Tax team have confirmed, that you were auto assessed, which they communicated to you.
A tax refund is due to you but SARS put a special stopper on your account because of banking details being updated. We requested the supporting documents to assist with this, but the selfie photo's provided to us were not accepted (SARS has speciofic requirements which you can view here https://www.legalandtax.co.za/uploads/Tax/Returns-Platform/Photo-and-instruction-example.pdf).
We then made a telephonic appointment for you with SARS for the soonest available date and SARS would need to lift the special stopper so we can proceed with uploading the supporting documents. We understand your frustration, but unfortunately we are unable to propceed until SARS actions this. We remain committed to assisting you however we can. With Legal&Tax you're not alone!
Warm regards
Darren Cohen
Our Tax team have confirmed, that you were auto assessed, which they communicated to you.
A tax refund is due to you but SARS put a special stopper on your account because of banking details being updated. We requested the supporting documents to assist with this, but the selfie photo's provided to us were not accepted (SARS has speciofic requirements which you can view here https://www.legalandtax.co.za/uploads/Tax/Returns-Platform/Photo-and-instruction-example.pdf).
We then made a telephonic appointment for you with SARS for the soonest available date and SARS would need to lift the special stopper so we can proceed with uploading the supporting documents. We understand your frustration, but unfortunately we are unable to propceed until SARS actions this. We remain committed to assisting you however we can. With Legal&Tax you're not alone!
Warm regards
Darren Cohen
Best regards,