Legal And Tax Services
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EW
Emerald W
1 reviews | Active since Member
01 Sept 2025, 13:51
*********** service-Legal and Tax
It is with great disappointment and frustration that have lead me to this part in the hope that my tax returns with SARS will be resolved. It’s taken legal and tax 12 months to try and resolve my returns with SARS despite me supplying then with the relevant information. My journey started with legal and tax early September 2024 with a consultan named Ayanda who since left the organisation and my case was then handed over to Warrick McCabe in the same month (September 2024)replacing Ayanda.It has been nothing short of a nightmare firstly the right hand does not know what the left is doing resulting me in having to send documents over and over again,since I am currently on disability this has taken a toll on my health.After receiving confirmation that my back dated returns have been sorted out I received notification from SARS that there is a refund pending penalties since two years are still outstanding.He than tried getting rid of me after a year have passed by telling me I have to pay for backdated taxes which I informed him that I have paid before the process was started.He than apologised and back on the case but to date despite complaints to Legal and Tax my issues remains unresolved.I took it a step further since I am a disability claimant my employer details with SARS and forward me the relevant certificates to proof that they have been filling so no penalty should apply Warrick had to just go and have a look on the SARS website and if the certificates was not uploaded he had to upload. Warrick than tried again to get rid of my by asking of he should make an appointment for me with SARS.The clearly illustrates the incompetence of legal and tax in dealing with a service they provide and should be equipped to do. Firstly I pay my premium every month on time in addition to that I had to pay for the back dated which I did on the same day they request the money.Legal and tax you are failing in providing a service in your core area.I have never experienced such incompetence I am hoping that my issue will be resolved in the next 48hrs failure to do so will leave me no option to escalate to the Ombudsman as complaints to your company is not effective. Legal and tax please do better we are paying for a service
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Replies (53)Legal And Tax Services's replyOfficial
10 Sept 2025, 10:21Dear Emerald,
Our tax team confirmed a refund is due, but SARS is not releasing it due to your 2021 and 2022 returns being outstanding. However, this is an error on SARS part because those returns were filed. We'll do whatever we can to help you resolve this with them.
With Legal&Tax you're not alone!
Warm regards
Darren Cohen
Our tax team confirmed a refund is due, but SARS is not releasing it due to your 2021 and 2022 returns being outstanding. However, this is an error on SARS part because those returns were filed. We'll do whatever we can to help you resolve this with them.
With Legal&Tax you're not alone!
Warm regards
Darren Cohen
Best regards,
Legal And Tax Services's reply10 Sept 2025, 10:21
Official
Dear Emerald,
Our tax team confirmed a refund is due, but SARS is not releasing it due to your 2021 and 2022 returns being outstanding. However, this is an error on SARS part because those returns were filed. We'll do whatever we can to help you resolve this with them.
With Legal&Tax you're not alone!
Warm regards
Darren Cohen
Our tax team confirmed a refund is due, but SARS is not releasing it due to your 2021 and 2022 returns being outstanding. However, this is an error on SARS part because those returns were filed. We'll do whatever we can to help you resolve this with them.
With Legal&Tax you're not alone!
Warm regards
Darren Cohen
Best regards,