Unfair treatment

In October 2023 I go warded my 2 two complains about game and cash cruseders to my legal insurance by the name of Legal Hero a person called me to inform me that she will be representing me, few months later another person called again to inform me that he is the one now who is going to represent me, once again nothing happened until I went to game and negotiate a deal with the store manager myself, now I have a third person who called and ask me to sign forms that I already signed until todate nothing progressive happened I am paying for nothing to this company as this is a third time me asking for help all with fail. In two months this matter will finish a year with no progress.