Terrible Customer Service

I have been to 3 of their branches: Wonderpark and Menlyn in Pretoria, and 1 in Cape Town! Went once in Wonderpark, twice in Menlyn and once in Cape Town. Their customer service is absolutely terrible!!! You sit there for hours waiting for a haircut, yet you don’t see many people waiting. The staff are busy galavanting, talking and texting, and they just do not care about us their clients. They simply could not be bothered! When you go and enquire, you are greeted with rude responses such. The last time I was there, I walked out without getting my haircut because I just couldn’t take it anymore! I told myself I will never ever step foot in any of their shops ever again. With complaints I see gaining traction on social media now, I really hope they change their stance before they lose a lot of customers. As for me, there is no turning back. I am done!