CM
Conrad M
Active since Sep 2019
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Terrible Customer Service
I have been to 3 of their branches: Wonderpark and Menlyn in Pretoria, and 1 in Cape Town! Went once in Wonderpark, twice in Menlyn and once in Cape Town. Their customer service is absolutely terrible!!! You sit there for hours waiting for a haircut, yet you don’t see many people waiting. The staff are busy galavanting, talking and texting, and they just do not care about us their clients. They simply could not be bothered! When you go and enquire, you are greeted with rude responses such. The last time I was there, I walked out without getting my haircut because I just couldn’t take it anymore! I told myself I will never ever step foot in any of their shops ever again. With complaints I see gaining traction on social media now, I really hope they change their stance before they lose a lot of customers. As for me, there is no turning back. I am done!
0 replies
6 months ago
Marnic was super friendly and handled everything professionally
Marnic was super friendly and handled everything professionally. I am extremely happy with the entire process!
53 replies
30 months ago
Dissatisfied customer - payment arrangements
I have been going through some financial difficulties for the past few months since I am now no longer permanently employed, but self employed. I have been making arrangements with Vodacom for the past 3 months and I will finally be in a position to catch up end of November. I have been 1 month in arrears each month for the above-mentioned period (meaning I was always 1 month behind for the past 3 months). The last arrangement I made was on the 27th of October 2023, telling them I will be paying a certain amount on 31 October 2023 and the rest on 30 November 2023 and then I would have caught up. They proceeded to cut my lines anyway (I have 5 lines with them). The lady from the collections department, Mahlatsi, tells me they can see that I made the arrangement but I will still need to pay the arrear amount for my lines to be reinstated. How does that make sense? How can you tell me you can see I made an arrangement, but I still need to pay anyway. I made the arrangement because I could see I couldn’t pay. What is the point of making arrangements? I made payment for the first part of the arrangement showing that I am honouring the arrangement. I’m quite disappointed in the way Vodacom treats their customers at times. I have been a customer for over 10 years, never defaulted on payment until a few months ago because I was going through financial difficulties. I make arrangements, explaining my situation in the process and they can’t even accommodate this??? I have 5 lines with this network and this is how I am treated???
393 replies
36 months ago
Poor Service
I am thoroughly annoyed with Cartrack. I expressed interest in getting a tracking device with them. A sales consultant called me this morning and went through all the terms and asked me my availability for them to install the device. We agreed on Monday, 8 May 2023. Two hours later, another person who said they are from the “Scheduling Department” called me and asked me to confirm my address as well as the date. He also confirmed Monday 8 May 2023, but in addition explained two other options which the first consultant hadn’t explained to me and even recommended one of the options he had now explained for the model of my car. This is when I was first annoyed because now this changes the amount that will be debited monthly. I expressed my feelings and he apologised. Next, I was called again around 3 hours later by another person also from the Scheduling department. He saw no record that I spoke to someone else, and now he says Monday, the 8 May 2023 is not available. At this point, I had made all my arrangements to ensure I would be available on Monday 8 May. He was now talking about Thursday, 11 May which would not work for me. I expressed my annoyance, and he said he would try to sort it out. He called me after 5 minutes, saying they will come on Monday 8 May 2023 at 12:00. Just when I thought this madness was over, I was called yet again by another person from the scheduling department. She said no booking was made on the system. I explained everything to her and then finally tell her to just CANCEL this whole thing. I couldn’t anymore. To say I was annoyed at this point is putting it mildly. I hadn’t even received the device yet, and already I was having problems with this company. They force you to be on contract with them for 3 years. What will happen when I have issues during that entire time? I am absolutely disappointed and dissatisfied with their service. I am not willing to commit myself to this company for 3 years.
106 replies
44 months ago
Terrible service and facilities
Virgin Active Hatfield is just nothing but nonsense! There’s always something not working. Right now the aircon in Studio 1 is not working, and the staff are saying they don’t have the key to operate it!!! What nonsense is that???? We are paying for nothing but nonsense in this club! Nothing has ever been right since this year started.
0 replies
45 months ago
Manual points for Huawei workouts
I am not happy with a recent interaction I had with a Discovery Vitality agent. First of all, Discovery doesn't automatically allocate points for all activities we log under Huawei and we always have to request that their agents log the workouts manually by sending screenshots in order to have points allocated to us. Now I am being told that won't happen anymore, and I have to log activities that only appear on some list. I strongly feel that this is nonsensical - I should be able to log any workout I want and which reflects what I am actually doing. How can I log ''running'' when I am doing Aerobics??? I use workouts to track my heart rate and the calories I burn. That information will be skewed now simply because Discovery and Huawei have issues. Since they know they can't automatically allocate points for all workouts, they should be willing to allocate them manually. I have to work by claiming these points and waiting for an agent to allocate these points, they should aso meet me halfway and be willing to do the manual allocation. I feel Discovery Vitality should either fix their issues with Huawei or meet us halfway by allowing the manual claiming of points.
0 replies
47 months ago
Terrible Service from Discovery Insure
I have been using Discovery Insure since November 2021, making sure that I achieve my Vitality Drive goals every week. I have been achieving my goals, yet since late March/early April the feature stopped working all of a sudden. The points I was accumulating showed, yet it kept saying I have not met my goals even though the points I accumulated were clearly more than the goal required. This resulted in me not getting Plays every week, which means I was not accumulating Discovery Miles. I have been complaining about this issue since April, and I still have not received any sort of help. I called a few times, and the consultants all say the same thing, "We have logged a query...". I have also sent emails to both my ''financial advisor'' and the Discovery Insure maintenance mailbox - each time I get confirmation that my query will be solved after 2 to 3 days! It's been more than 2 months now!!! I am fed up and am really considering chnaging insurance companies just as a matter of principle. I do my best to ensure that I meet my goals, yet I don't get the benefit. It's frustrating because this is one of the main incentives for achieving our goals. It is one of their selling points.
135 replies
50 months ago
Poor service relating to contract upgrade
I am very disappointed in Vodacom! After using it for many years and having 5 lines, I feel now more than ever that I wish I had no existing contract with them. In January 2021, I was up for an upgrade, however, I was still happy with my phone and didn't want to get a new one. I was then contacted by one of their consultants that they could offer a data and minutes contract, which after 3 months, could accommodate a new device should I wish to add one. That is the only reason why I accepted it, otherwise I would have just waited for the initial contract to expire and then subsequently have it converted to prepaid. Now, that I would like to add a device to that contract, they tell me I must wait until the contract expires in January 2023! Even after explaining, they are not budging. They say I should add another line. I already have 5 lines, I have no desire to add another one. I am just annoyed because of the inconsistency of the message that is conveyed. I spoke to another lady in their sales department just like week, who confirmed that they could add the device to the contract. I just hadn't made my decision at that point in terms of the phone I want so she couldn't proceed with the upgrade. The reference number to that call was 1-35556715852676. In today's events, I communicated with these people via Twitter. I do not have a reference number for that communication. Based on today's events, I would definitely not recommend Vodacom to anyone!!!
106 replies
60 months ago
Service by Vuyiswa Cele & Sicelo Ngwenya,
Vuyiswa Cele & Sicelo Ngwenya were incredibly helpful and friendly. I enjoyed our conversation incredibly. The candor and willingness to help from their side made the whole experience worthwhile. They made sure I was assisted to satisfaction and for that, I am really grateful. I hope they remain effective team players. I know it will go a long way.
53 replies
63 months ago
Awesome Service
I took my car for service again, for the third time since I bought my car from the same dealership. As usual, the service was great. Received worthwhile feedback from them, and I was also assisted well by the manager on the ground who took the time to answer my questions and physically measure and show me the brake pads size as I was asking about this. The service consultant who assisted me was Refilwe (she also assisted me in the previous service) and she was such a delight. I commend CMH Kempster Ford Hatfield for their great service, and I hope they continue to do the same for others.
0 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (63.63636363636363%)