LS
LEGO South Africa
Unclaimed Business
LS
LEGO South Africa
Unclaimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#13
in Entertainment & Gaming
NPS Score
0
Recommended: Unlikely
Review Distribution
2|4 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About LEGO South Africa
LEGO South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. Hellopeter has tracked LEGO South Africa across 27 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBZ
JS
Jamie S
1 reviews | Active since Jan 2020
15 Nov 2025, 12:23
Incomplete Lego Set
So disappointed with the gift purchased for my son’s 11th birthday, he is an absolute enthusiast when it comes to Lego and had requested the Dreamzzz Mateo & Z Blob The Knight Battle set. While putting it together he noticed that a number of blocks were not available, the blocks that should have been provided for the shield of the robot were not available luckily they were in the gift I received with the set however this means he is unable to complete the luminous ghost set he had received as well, there were insufficient blocks to build the sword for a blob, and some of the pieces to complete the arm were also missing. Considering the cost of the set at the very least there should be enough blocks provided. The worst part is the disappointment my son is experiencing in not being able to show off his complete, built figure a trusted legacy brand like Lego should have checks in place to ensure this does not happen with their products, spending R2499.00 on something in this economy is not easy but the experience is something that will stay with me.
Helpful (0)
|Replies (0)JS
Jamie S
1 reviews | Active since Jan 2020
15 Nov 2025, 12:23
Incomplete Lego Set
So disappointed with the gift purchased for my son’s 11th birthday, he is an absolute enthusiast when it comes to Lego and had requested the Dreamzzz Mateo & Z Blob The Knight Battle set. While putting it together he noticed that a number of blocks were not available, the blocks that should have been provided for the shield of the robot were not available luckily they were in the gift I received with the set however this means he is unable to complete the luminous ghost set he had received as well, there were insufficient blocks to build the sword for a blob, and some of the pieces to complete the arm were also missing. Considering the cost of the set at the very least there should be enough blocks provided. The worst part is the disappointment my son is experiencing in not being able to show off his complete, built figure a trusted legacy brand like Lego should have checks in place to ensure this does not happen with their products, spending R2499.00 on something in this economy is not easy but the experience is something that will stay with me.
0
Replies (0)TC
Tom C
1 reviews | Active since Jan 2020
23 Sept 2025, 15:05
Fulfilled order not received. Extremely bad service.
Ordered item and online it shows that the package was delivered yesterday. I have not received the item today and it is end of business day. I have repeatedly asked to speak to Rob (LEGO SA) before on previous occasions.
Helpful (0)
|Replies (0)TC
Tom C
1 reviews | Active since Jan 2020
23 Sept 2025, 15:05
Fulfilled order not received. Extremely bad service.
Ordered item and online it shows that the package was delivered yesterday. I have not received the item today and it is end of business day. I have repeatedly asked to speak to Rob (LEGO SA) before on previous occasions.
0
Replies (0)BB
Brandon B
1 reviews | Active since Jan 2020
24 May 2025, 13:59
Missing pieces on new sets
I bought 2 Lego Speed Champion Formula 1 models 1 week apart, both models short a piece. The one model a Ferrari I short 1 x 6047276 piece and on the Mercedes model I short 1 x 6308000 piece, I know its not alloy but still both sets a week apart from different stores, how can this be I expect alot better from Lego, Lego please resolve this
Helpful (0)
|Replies (0)BB
Brandon B
1 reviews | Active since Jan 2020
24 May 2025, 13:59
Missing pieces on new sets
I bought 2 Lego Speed Champion Formula 1 models 1 week apart, both models short a piece. The one model a Ferrari I short 1 x 6047276 piece and on the Mercedes model I short 1 x 6308000 piece, I know its not alloy but still both sets a week apart from different stores, how can this be I expect alot better from Lego, Lego please resolve this
0
Replies (0)NP
Nikita P
1 reviews | Active since Jan 2020
6 Dec 2024, 15:48
Good customer service
I just want to thank Fortunate L for her excellent service. I asked her for a Lego set that they never have stock off. She took my details and she said that she will contact me when they do. Some people will never do call back. And a week after that she called me to tell me that they have stock and she kept it for me. She went the 100 mile to make my kid happy with his gift. Thank you so much for your help and assistance. Keep up the good work.
Helpful (0)
|Replies (0)NP
Nikita P
1 reviews | Active since Jan 2020
6 Dec 2024, 15:48
Good customer service
I just want to thank Fortunate L for her excellent service. I asked her for a Lego set that they never have stock off. She took my details and she said that she will contact me when they do. Some people will never do call back. And a week after that she called me to tell me that they have stock and she kept it for me. She went the 100 mile to make my kid happy with his gift. Thank you so much for your help and assistance. Keep up the good work.
0
Replies (0)TB
EL
Ebrahim L
1 reviews | Active since Jan 2020
24 Mar 2024, 07:59
Lego SA ****s clients credit card
Yesterday I purchased goods at Lego Sandton the store cloned my credit card and within 5 minutes charged me twice for my purchase. I drove to the store this morning and they refused to help and blame Yoco the credit card merchant. The manage at the store ignored us treated us like trash and refused to fix the problem
Helpful (0)
|Replies (0)EL
Ebrahim L
1 reviews | Active since Jan 2020
24 Mar 2024, 07:59
Lego SA ****s clients credit card
Yesterday I purchased goods at Lego Sandton the store cloned my credit card and within 5 minutes charged me twice for my purchase. I drove to the store this morning and they refused to help and blame Yoco the credit card merchant. The manage at the store ignored us treated us like trash and refused to fix the problem
0
Replies (0)KJ
Koketso J
1 reviews | Active since Jan 2020
29 Feb 2024, 08:19
Free missing LEGO pieces replacement
I would like express my sincerest gratitude for the wonderful service I received. My neighbour claimed that my son lost her son's LEGO pieces and demanded I buy a new set. I then went onto the LEGO website to see if I can't order the missing pieces only to find that they do replacements for FREE. I went on and ordered the pieces (even added extra just incase she looses them again) and they were shipped and delivered at work for free. So, thank you for your prompt assistance and wonderful service, You bailed me out of a very crazy situation. Thank you!! Thank you!! Thank you!! Also, it's really good for people to know this especially those with children who LOVE LEGO, this information would be very helpful to them (if they didn't know).
Helpful (0)
|Replies (0)KJ
Koketso J
1 reviews | Active since Jan 2020
29 Feb 2024, 08:19
Free missing LEGO pieces replacement
I would like express my sincerest gratitude for the wonderful service I received. My neighbour claimed that my son lost her son's LEGO pieces and demanded I buy a new set. I then went onto the LEGO website to see if I can't order the missing pieces only to find that they do replacements for FREE. I went on and ordered the pieces (even added extra just incase she looses them again) and they were shipped and delivered at work for free. So, thank you for your prompt assistance and wonderful service, You bailed me out of a very crazy situation. Thank you!! Thank you!! Thank you!! Also, it's really good for people to know this especially those with children who LOVE LEGO, this information would be very helpful to them (if they didn't know).
0
Replies (0)