JS
Jamie S
Active since Sep 2015
26
Reviews
0
Industries
Reviews
26 reviews2 months ago
Did not Receive my order
I have had an Uber account for years, my order was not delivered today and when reaching out to customer support was advised that I would not be receiving a refund on my order of over R200. What’s worse I am currently on medication and actually needed to eat in order to take my medication. If this how customers are treated I would rather start using other apps I have requested that my Uber One and Uber account be deleted immediately
0 replies
5 months ago
Incomplete Lego Set
So disappointed with the gift purchased for my son’s 11th birthday, he is an absolute enthusiast when it comes to Lego and had requested the Dreamzzz Mateo & Z Blob The Knight Battle set. While putting it together he noticed that a number of blocks were not available, the blocks that should have been provided for the shield of the robot were not available luckily they were in the gift I received with the set however this means he is unable to complete the luminous ghost set he had received as well, there were insufficient blocks to build the sword for a blob, and some of the pieces to complete the arm were also missing. Considering the cost of the set at the very least there should be enough blocks provided. The worst part is the disappointment my son is experiencing in not being able to show off his complete, built figure a trusted legacy brand like Lego should have checks in place to ensure this does not happen with their products, spending R2499.00 on something in this economy is not easy but the experience is something that will stay with me.
0 replies
6 months ago
Harassment No Opt In
I am sick of getting calls from your agents requesting to speak to Raheema Goliath, I have blocked multiple numbers and told at least 20 different people that my number does not belong to her and they all say it will be removed but I continue to be harassed, please note if my number is not removed from your database by 31/10/2025 I will be lodging a formal complaint with POPIAComplaints@inforegulator.org.za I have NEVER opted in to receive calls from your business and this harassment is *******.
0 replies
20 months ago
*****ulent Data Contract
The below complaint has been lodged with ICASA: Good Day, I am lodging this complaint on behalf of my mother Anne Larlaine Smith, ID Number 6310150211081. Last year in August or September my mum who is a unemployment pensioner received a call from a sales consultant working on behalf of Telkom she advised her that her current data contract 10 GB night time data & 10 GB with a monthly premium of R141 would be coming to an end soon and offered her an upgrade on the contract for 20GB day & Night for R99. My mother agreed to the terms on the understanding that this would be an upgrade of her current contract. At the end of the month my mother noticed that she was being debited for R141 & R99. She went to one of the Telkom branches in Durban last year and was advised by a consultant that her contract for R141 would only be ending in November 2024 and not soon as indicated by the sales consultant. The consultant knowing the what had happened advised that the issue would be escalated to be resolved however to date this has not been done nor has the *****ulent contract been cancelled. Due to the fact that my mother is old, a pensioner and does not have a full understanding of how to handle these situations I called into the Telkom customer care dept today 081 180 to try get them to assist in resolving the issue as she has now been handed over to a debt collections company. I have made 3 attempts to call in and on the first call the consultant quickly transferred us to the survey without assisting, the second consultant named Zanele put the call on mute and ended it after a few seconds, the third consultant Nkosinathi Khona advised that his manager was not available when I requested that the call be escalated, he then went on to say she was in a meeting and then said I could not speak to her at all. I advised that I would stay on hold until his manager was available and I was placed on hold and then transferred again through to the survey. Please can I ask that we be provided with the sale call where the additional contract was sold, an investigation take place regarding whether the contract was sold ethically and compliantly. Should it be found that the contract was not sold compliantly, my mother should be refunded all monies deducted *****ulently, her details should be removed from the debt collections company currently perusing her and her profile on the bureau should adjusted accordingly and any activity that negatively impacted her credit score should be removed. It is extremely concerning that elderly people in this country are being taken advantage of daily by business who do not have ethical business practices particularly at a time where South Africans are suffering from extreme economical constraints. My mother only received a pension as an income to support herself and this has negatively impacted her way of life. Please can this be looked at seriously and feedback provided
53 replies
25 months ago
Alarming Business Practice
I received my notice advising that my policy for my house was about to each it’s 1 year anniversary and the premium would be increasing, upon closer inspection I noticed that the policy owner indicated was my husband which was extremely confusing considering I had completed the application with the Jamie-Lee Van Wyk, my banking details were provided and have been debited since the policy incepted. During the application process I confirmed that both me and my husband would be beneficiaries on this policy in the event that either one of us pass away the other would be able to claim however only my husband is indicated as the beneficiary on the policy and furthermore he is listed as my “partner” and not my spouse. Once I had received confirmation that my policy would be incepting in May 2023 I responded to the notification received from Jamie-Lee advising that I wanted to increase the cover amount, 1 year later I still have not received any response on that request. After receiving the notification that the premium would be increasing I sent a mail to client clientcare@bettersure.co.za asking that the policy be amended with the correct info and did not receive any response I sent a follow-up mail and still did not get any response. It is now 4 days later and I still have not received any feedback on my request. These actions directly contravene the long term insurance act as well as the FAIS act the representative who sold this policy was completely negligent as well as the compliance that was conducted when verifying the information. Considering the amount of public outrage that has been going on with Old Mutual over the last few weeks you would think a lot more due diligence and care would be app**** to policies they are Underwritting, I will be reporting this to the Ombudsman and moving my policy to a more responsible insurer who doesn’t only communicate regarding premiums that need to be paid but rather strives to provide excellent and professional customer care post sale!
53 replies
25 months ago
Phenomenal Service- Daniella Vere
I don’t often take the time to review a business however my experience making a purchase on the Vaperite was nothing less than amazing! And I have to really commend Daniella Vere, she is so warm, friendly, helpful ( all whilst just responding to mails and chatting via a bot)this 100% contributed to me rushing to make a purchase. As someone who works in the customer experience industry I would hire her in a second what an asset. Thank you thank you for your assistance it was an absolute pleasure🙂
0 replies
25 months ago
Karcher Sky-high repair costs
Purchased a Karcher vacuum from ITS in May 2023 in less than a year (December 2023) the motor started being very loud after taking it back to ITS to be repaired we were advised "Unfortunately it seems like the filters have not been used as intended, which has ended up damaging the vacuum motor. This will not be covered under warranty." the cost of repairs is basically the same cost as the machine itself which is absolutely ridiculous we were not told about a cartridge filter that contributed to the damage in the machine. Training is done when the machine is delivered however there is no documentation or checklist about what was covered in the session so no way of proving that we were not trained accordingly. Will not be purchasing any more of their products clearly the warranty is just a gimmick and paying for repairs is just another way for them to make money.
53 replies
33 months ago
No Assistance
I have been trying to get my son moved to the Spark Carlswald branch since his enrollment in Spark Midrand in 2022. When contacting the call centre I get zero assistance and get transferred pillar to post, I have completed numerous requests via the official process for this to take place and have not had any luck or response.
60 replies
42 months ago
Thoughtful Employees
I was at the Midrand Gautrain station on Saturday and was so thankful for Supervisor Xaba who went above and beyond to assist a mom trying to make it on time for her train with a child, baby and pram when the lift was not working. She is an absolute asset to your team and a ray of sunshine :-)
0 replies
47 months ago
COMPLAINT
I have banked with FNB for over 10 years and have been a private client since 2020, you would think that being a private client you would be privy to an exceptional level of service however that is not the case when your private banker is Samuel Maabane. The height of his professionalism takes place during your initial meeting however that's as good as it gets. Please can I be contacted by someone who manages the private bankers I would like to lodge a formal complaint regarding the incompetence and complete disregard I have experienced as a private client.
134 replies
Review Distribution
5 Star
4 (15.384615384615385%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (3.8461538461538463%)
1 Star
21 (80.76923076923077%)