REFUND

I bought a dress for my cousin Thokozani on the 24th of August.Unfortunately the dress was a bit big on her so we issued a return on the 3rd of September so we can be refunded.The dress was taken after the 15th of September and on the 22nd of September,I recieved an email confirming my refund to happen within 10 days.When I did a follow up after not recieving a refund,we were told that they do not refund any items on sale.I confirmed with them that the dress was not on sale when I bought it.The person we spoke to said they inform the admin to pay the refund.They are sorry of the inconvienance but 'til today NO REFUND and the dress is with them,even worse they are no longer responding on whatsapp.Their online store is horrible.I want my money back.