Heartless Accounts lady at The Pool Shop Somerset West

Last month our pool pump went on the blink and we phoned around to get quotes. The pool shop (leisure pool Somerset West) came in with the best price. We negotiated with them to allow us to pay off the bill as it was R3200 and that is a tough amount for my mom and myself during normal times, lets not talk about how covid has affected us. They agreed if we paid R1000 at time of installation, which we did and they installed out new pump. I paid R500 at the end of February and then today 3 March they phoned my mom (70 years old) and their accounts lady was so rude to her and said she had to pay the full amount of R1700 immediately. My mom did not want to bother me at work, so she went in to talk to them about our arrangement. They were rude and degrading. My elderly mom took out her Sassa card to pay which did not work and had to go and draw her full pension, which only came in today and pay them R1700. Now she has no money for the rest of the month!!!! This after they said we could pay off the pump. I would NEVER recommend The pool shop to anyone, as they have no heart and my poor mother sat crying all afternoon, because she cannot even buy herself a loaf of bread. I am just making ends meet, with the bills and her money gets us through the month. Now my 2 children, my mom and myself have nothing. Thank you to The Pool Shop Somerset West.