Review ofLekkeslaap.co.za
Lekkeslaap.co.za
3.8|129 reviews
Responds in 3 hours 60 min
cS
carla S
1 reviews | Active since Member
12 Mar 2026, 08:01
Bad experience and not getting any feedback on this matter. Going for months now
Very bad experience with lekker slaap. We booked a place it was double booked. We asked for alternative dates. Unfortunately none of the dates was working for our group of people that booked the accommodation. After several of months not receiving a refund. And constantly following up on the refund we only get mails back stating that this has been escalated and still waiting on feedback from the account department. After banking statements that have been sent. Still no refund in my account. Still just mails going back and forth back and forth. With the same reply sorry for the inconvenience and we will get back to you. This is really not how a company should treat any one. Still no refund. I am really not happy with this service or this company
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Replies (106)Lekkeslaap.co.za's replyOfficial
12 Mar 2026, 09:40 Dear Carla,
Thank you for taking my call and for giving us the opportunity to investigate and resolve the matter.
We sincerely apologise for the frustration and delay you experienced. While the matter is still under investigation with the bank, we are pleased that we were able to resolve the issue and ensure that the payment was successfully processed.
We appreciate your patience and understanding while we worked through this. Thank you for allowing us the opportunity to address your concerns, and we trust that your next experience will be an enjoyable one.
Kind regards, Johané
Thank you for taking my call and for giving us the opportunity to investigate and resolve the matter.
We sincerely apologise for the frustration and delay you experienced. While the matter is still under investigation with the bank, we are pleased that we were able to resolve the issue and ensure that the payment was successfully processed.
We appreciate your patience and understanding while we worked through this. Thank you for allowing us the opportunity to address your concerns, and we trust that your next experience will be an enjoyable one.
Kind regards, Johané
Best regards,
Lekkeslaap.co.za's reply12 Mar 2026, 09:40
Official
Dear Carla,
Thank you for taking my call and for giving us the opportunity to investigate and resolve the matter.
We sincerely apologise for the frustration and delay you experienced. While the matter is still under investigation with the bank, we are pleased that we were able to resolve the issue and ensure that the payment was successfully processed.
We appreciate your patience and understanding while we worked through this. Thank you for allowing us the opportunity to address your concerns, and we trust that your next experience will be an enjoyable one.
Kind regards, Johané
Thank you for taking my call and for giving us the opportunity to investigate and resolve the matter.
We sincerely apologise for the frustration and delay you experienced. While the matter is still under investigation with the bank, we are pleased that we were able to resolve the issue and ensure that the payment was successfully processed.
We appreciate your patience and understanding while we worked through this. Thank you for allowing us the opportunity to address your concerns, and we trust that your next experience will be an enjoyable one.
Kind regards, Johané
Best regards,
cS
carla S's updateReviewer Update
13 Mar 2026, 06:33Just want to say thank you to the support from lekker slaap. For assistance that was so quick yesterday. Hope to still book with you guys in the future and have positive experiences all the way.
Thank you lekker slaap for your service and resolving my problem
Thank you lekker slaap for your service and resolving my problem
cS
carla S's update13 Mar 2026, 06:33
Reviewer Update
Just want to say thank you to the support from lekker slaap. For assistance that was so quick yesterday. Hope to still book with you guys in the future and have positive experiences all the way.
Thank you lekker slaap for your service and resolving my problem
Thank you lekker slaap for your service and resolving my problem