Poor administrative service

Lenmed Howick hospital administration. My sister was admitted to casualty in mid October 2025. Although she provided them with a letter stating that her medical aid was effective as per date and no waiting period, they insisted she pay cash. As her brother, from Durban I made electronic transfers to the hospital and the specialist on duty. Lenmed also claimed against the medical aid and a credit should have reflected on the account. I went to see them in October, November and December and had to phone them today, 6/1/2026 to ask when I can expect a refund. They told me they had a financial year end and they did not process any refunds in December, let alone they were unable to trace the monies I paid over. Now furthermore, they only process credits on certain days of the month and I must wait till the 15th or the 30th January. The service is pathetic. The treatment is pathetic. I hope someone on the board delves into this delay to find out why they are so slack in administration.