LH
Lenmed Health
Verified Business
LH
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Lenmed Health receives predominantly negative feedback across multiple facilities, with patients describing unprofessional staff conduct, slow casualty response, poor food quality, and refund delays. A minority of reviews highlight exceptional named nurses and compassionate doctors at specific hospitals, but systemic concerns around dignity of care, billing accuracy, and administrative responsiveness dominate the overall sentiment profile.
TrustIndex
3.4
Ranking
#9
in Medical Aid
NPS Score
-59
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Lenmed Health receives predominantly negative feedback across multiple facilities, with patients describing unprofessional staff conduct, slow casualty response, poor food quality, and refund delays. A minority of reviews highlight exceptional named nurses and compassionate doctors at specific hospitals, but systemic concerns around dignity of care, billing accuracy, and administrative responsiveness dominate the overall sentiment profile.
Lenmed Health has a TrustIndex of 3.4 out of 10 on Hellopeter, based on 49 reviews in the last 12 months. Hellopeter has tracked Lenmed Health across 454 total reviews. How is the TrustIndex calculated? →
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
very bad hospital and a horrible unprofessional nurse who worked for Leratong hospital and was fired from the but lendmad hospital hired her…. She nearly killed my son … all was well when the other nurses were working until the psychotic nurse came….my son was admitted for for for a week and he was from heather and everything was ok for the past 5days and all was going well, then the nurse called Thlalefo Lelope she came looking very untidy on her day 1 night shift , she tried to make conversation by talking about how tired is she then talked about how she is looking for another job as the is no money where she is ,the funny thing was she was supposed to put oxygen for so the bed was too high so she didn’t know how to unjust the bed to go down so that she can lean with her knee on the bed and put oxygen , she then ask me how to … I was perplex how is this possible the whole nurse , I have few days there but I already how to adjust the bed… I then did , so she was embarrassed she then try to make a conversation as my reaction showed that really a whole nurse does not know how to adjust the bed … so day two she was assisting the child next to my room I heard the baby crying and screaming all of the sudden the baby was vomiting and I heard the mother of the child shouting … she the came to my room later , she then said Yooh did you hear this baby crying , his a spoilt brad he was crying because I had to give him medication via the drip now he just screamed as I put medication and pretended to vomit , and from yesterday I saw that her mom is spoiling this child , cos yesterday I was giving him the pain syrup and he scream and told his mom he does not want to-take the medication , now this… I then said really I did not comment… The next day all was well and my baby was fine the dr came as she usually comes every day and she confirms that my baby is well now and and all is well according to her so she is just waiting for one more test of something but definitely tomorrow we can go home ….so during night shift this nurse came as she usually does during night doing his runs of taking vitals and giving out medication …so she came in and gave my son some medication that he was supposed to drink then she put medication via a drip , different from the way she did , then after some few seconds my baby reacted , he had rush and started to cry , I then ask what did you give my baby today why his having rush and seems like his becoming reddish on his cheek , she said this medication is flushing out dirty this like rush … as we she was saying that my baby had feets I then scream and told her look my baby is changing what did you do , she was relaxed and said no mommy he will be fine , I told her his not I screamed and the lady who normally clean our be she came in and immediately saw my baby was not ok and she shouted the nurse and said the baby is having feet call the the Doctors , she then did and the Nurse manager who was in charge for the ward was no where to be found …she came because she heard that the is an emergency at her ward….the lady who was cleaning helped me and told me to be calm as we were waiting for Doctors and she was holding my son…. So I had a traumatic experience there …I reported the incident to the hospital they apologised and offered me a free psychologist from their hospital , but guess what I attended one session that they have not paid as we speak , and I cannot attend the the other session as I speak ….so the hospital they do not care cos I don’t even know what happened to the nurse cos I did my own research about this nurse and apparently she was fired at leratong hospitals and lenmad has hired her , how.. and this is not the first time this nurse does this the patient that was about to be discharged landed in icu day one in the hands of this nurse of her day one night shift , the lendmed in Randfontein it’s running a circus with our lives , imagine a 1 year baby having feets because of a nurse that was hired by them meaning the is no background check… Im still going to sue this hopsital…
1 reviews | Active since Jan 2020
very bad hospital and a horrible unprofessional nurse who worked for Leratong hospital and was fired from the but lendmad hospital hired her…. She nearly killed my son … all was well when the other nurses were working until the psychotic nurse came….my son was admitted for for for a week and he was from heather and everything was ok for the past 5days and all was going well, then the nurse called Thlalefo Lelope she came looking very untidy on her day 1 night shift , she tried to make conversation by talking about how tired is she then talked about how she is looking for another job as the is no money where she is ,the funny thing was she was supposed to put oxygen for so the bed was too high so she didn’t know how to unjust the bed to go down so that she can lean with her knee on the bed and put oxygen , she then ask me how to … I was perplex how is this possible the whole nurse , I have few days there but I already how to adjust the bed… I then did , so she was embarrassed she then try to make a conversation as my reaction showed that really a whole nurse does not know how to adjust the bed … so day two she was assisting the child next to my room I heard the baby crying and screaming all of the sudden the baby was vomiting and I heard the mother of the child shouting … she the came to my room later , she then said Yooh did you hear this baby crying , his a spoilt brad he was crying because I had to give him medication via the drip now he just screamed as I put medication and pretended to vomit , and from yesterday I saw that her mom is spoiling this child , cos yesterday I was giving him the pain syrup and he scream and told his mom he does not want to-take the medication , now this… I then said really I did not comment… The next day all was well and my baby was fine the dr came as she usually comes every day and she confirms that my baby is well now and and all is well according to her so she is just waiting for one more test of something but definitely tomorrow we can go home ….so during night shift this nurse came as she usually does during night doing his runs of taking vitals and giving out medication …so she came in and gave my son some medication that he was supposed to drink then she put medication via a drip , different from the way she did , then after some few seconds my baby reacted , he had rush and started to cry , I then ask what did you give my baby today why his having rush and seems like his becoming reddish on his cheek , she said this medication is flushing out dirty this like rush … as we she was saying that my baby had feets I then scream and told her look my baby is changing what did you do , she was relaxed and said no mommy he will be fine , I told her his not I screamed and the lady who normally clean our be she came in and immediately saw my baby was not ok and she shouted the nurse and said the baby is having feet call the the Doctors , she then did and the Nurse manager who was in charge for the ward was no where to be found …she came because she heard that the is an emergency at her ward….the lady who was cleaning helped me and told me to be calm as we were waiting for Doctors and she was holding my son…. So I had a traumatic experience there …I reported the incident to the hospital they apologised and offered me a free psychologist from their hospital , but guess what I attended one session that they have not paid as we speak , and I cannot attend the the other session as I speak ….so the hospital they do not care cos I don’t even know what happened to the nurse cos I did my own research about this nurse and apparently she was fired at leratong hospitals and lenmad has hired her , how.. and this is not the first time this nurse does this the patient that was about to be discharged landed in icu day one in the hands of this nurse of her day one night shift , the lendmed in Randfontein it’s running a circus with our lives , imagine a 1 year baby having feets because of a nurse that was hired by them meaning the is no background check… Im still going to sue this hopsital…
1 reviews | Active since Jan 2020
I was admitted to Lenmed (Ahmed Kathrada) Hospital on 12 May for issues relating to my bones and Gastro Reflux Disease. Unfortunately, my stay was extremely distressing. Below is a summary of my experience: • I waited several hours for a bed to become available and was only accommodated after five hours. • I was woken up at 10:00 PM for a daily linen change. • The nursing staff appeared unsure of basic details, such as the day of the week, which raised concerns about medication administration. • The majority of the nurses were contract workers who also work at government hospitals through agencies on their off days at Ahmed Kathrada. They appeared exhausted and unable to provide proper care. • I, as the patient, had to try to get my medication authorized by my medical aid because the ward nurses did not know who the ward case manager was. To date, I still do not know who this person is, and I was never contacted for assistance. I was discharged on Friday evening without this being resolved. • From the day I entered the ward, a door was slammed shut multiple times per hour, both day and night, making it impossible to rest. • The toilet in my room was filthy and unusable. I reported this to the admitting nurse, who apologized. • During my stay, two patients with viral infections were placed in the same room as me, raising concerns about patient allocation and discretion. • I was required by the doctor to visit the consulting rooms, I was transported by wheelchair and golf cart, as the distance from the ward is quite far in icy cold weather. I do not want to further frustrate myself over this incident, as I am still recovering. However, I will not return to this hospital. While we choose convenience and supporting our community, this is not the level of care one expects from a private hospital.
1 reviews | Active since Jan 2020
I was admitted to Lenmed (Ahmed Kathrada) Hospital on 12 May for issues relating to my bones and Gastro Reflux Disease. Unfortunately, my stay was extremely distressing. Below is a summary of my experience: • I waited several hours for a bed to become available and was only accommodated after five hours. • I was woken up at 10:00 PM for a daily linen change. • The nursing staff appeared unsure of basic details, such as the day of the week, which raised concerns about medication administration. • The majority of the nurses were contract workers who also work at government hospitals through agencies on their off days at Ahmed Kathrada. They appeared exhausted and unable to provide proper care. • I, as the patient, had to try to get my medication authorized by my medical aid because the ward nurses did not know who the ward case manager was. To date, I still do not know who this person is, and I was never contacted for assistance. I was discharged on Friday evening without this being resolved. • From the day I entered the ward, a door was slammed shut multiple times per hour, both day and night, making it impossible to rest. • The toilet in my room was filthy and unusable. I reported this to the admitting nurse, who apologized. • During my stay, two patients with viral infections were placed in the same room as me, raising concerns about patient allocation and discretion. • I was required by the doctor to visit the consulting rooms, I was transported by wheelchair and golf cart, as the distance from the ward is quite far in icy cold weather. I do not want to further frustrate myself over this incident, as I am still recovering. However, I will not return to this hospital. While we choose convenience and supporting our community, this is not the level of care one expects from a private hospital.
1 reviews | Active since Jan 2020
My wife recently visited the radiology department at Ahmed Kathrada Lenmed hospital for a ultrasound, we were informed that the ultrasound costs R1700 and that our medical aid savings is finish much to our surprise and should pay in R350.00 , i then paid in the R350.00 and then get a notification from the medical aid a few days later that the ultrasound has been paid in full and over and above that gave us the wrong diagnosis first and had to call in to state she went for a ultrasound not an mri. Pathetic wont be visiting lenmed ever again.
1 reviews | Active since Jan 2020
My wife recently visited the radiology department at Ahmed Kathrada Lenmed hospital for a ultrasound, we were informed that the ultrasound costs R1700 and that our medical aid savings is finish much to our surprise and should pay in R350.00 , i then paid in the R350.00 and then get a notification from the medical aid a few days later that the ultrasound has been paid in full and over and above that gave us the wrong diagnosis first and had to call in to state she went for a ultrasound not an mri. Pathetic wont be visiting lenmed ever again.
1 reviews | Active since Jan 2020
I would like to take a moment to express my sincere gratitude to the following sisters and nurses at Lenmed Daleside Day Hospital for their friendliness, professionalism, and exceptional care during my stay: Sr Tebogo Mqoni Amanda Mare Lerato Malibu Maggie Modisadife Please continue being the wonderful people you are. You are a true asset to your organization. Thank you all for your hard work and dedication. I would also like to extend my appreciation to Dr Oosthuizen, Orthopaedic Surgeon, and Dr D Kapp, Anaesthetist, for their professionalism and compassionate care. Your efforts are truly valued, and you are both a great asset to the Klerksdorp community.
1 reviews | Active since Jan 2020
I would like to take a moment to express my sincere gratitude to the following sisters and nurses at Lenmed Daleside Day Hospital for their friendliness, professionalism, and exceptional care during my stay: Sr Tebogo Mqoni Amanda Mare Lerato Malibu Maggie Modisadife Please continue being the wonderful people you are. You are a true asset to your organization. Thank you all for your hard work and dedication. I would also like to extend my appreciation to Dr Oosthuizen, Orthopaedic Surgeon, and Dr D Kapp, Anaesthetist, for their professionalism and compassionate care. Your efforts are truly valued, and you are both a great asset to the Klerksdorp community.
1 reviews | Active since Jan 2020
A clinical associate, filling in for the physician in the ward, attended to the patient and issued a prescription for medication telephonically to a nurse acting on behalf of the patient. This raises questions regarding whether such actions are permitted under South African law and whether they are in line with Lenmed Hospital’s internal policies. It also prompts concern about whether this practice extends to follow-up visits across various hospital disciplines and patient categories, and whether clinical associates are increasingly taking on roles traditionally performed by doctors at Lenmed Hospitals.
1 reviews | Active since Jan 2020
A clinical associate, filling in for the physician in the ward, attended to the patient and issued a prescription for medication telephonically to a nurse acting on behalf of the patient. This raises questions regarding whether such actions are permitted under South African law and whether they are in line with Lenmed Hospital’s internal policies. It also prompts concern about whether this practice extends to follow-up visits across various hospital disciplines and patient categories, and whether clinical associates are increasingly taking on roles traditionally performed by doctors at Lenmed Hospitals.
1 reviews | Active since Jan 2020
Someone very close to my heart has been admitted at Zamokuhle private hospital ICU. We are not happy about the treatment from the Nurses. When ask about the progress, they don’t want to give the proper update, they’ll tell us to ask the Doctor while they spend the whole time with the patients. They are not friendly, it is not even easy to talk to them, it is like they get irritated when we ask lots questions. Complains doesn’t help, next time when we go there to visit we will find the different nurse and she will say that she didn’t know anything about the request or complain They changing Nurses like everyday. They also have good Nurses, that will work with the patient for a day, next time when we go there, we’ll find the different one.
1 reviews | Active since Jan 2020
Someone very close to my heart has been admitted at Zamokuhle private hospital ICU. We are not happy about the treatment from the Nurses. When ask about the progress, they don’t want to give the proper update, they’ll tell us to ask the Doctor while they spend the whole time with the patients. They are not friendly, it is not even easy to talk to them, it is like they get irritated when we ask lots questions. Complains doesn’t help, next time when we go there to visit we will find the different nurse and she will say that she didn’t know anything about the request or complain They changing Nurses like everyday. They also have good Nurses, that will work with the patient for a day, next time when we go there, we’ll find the different one.
1 reviews | Active since Jan 2020
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the unprofessional and concerning treatment I received from one of your doctors during my recent admission at your facility, on the 16/03/2026-19/03/2026. I was admitted on Tuesday evening and was first seen by the attending doctor only on Wednesday at approximately 17:00. During this consultation, the doctor (Dr. Ratau-Dintwe Mmabatho) did not review my referral letter, did not physically examine my abdomen despite my complaints, and did not assess the scans that had already been conducted at casualty. Instead, she began the process anew by taking a urine sample and left without providing any clear feedback or plan of care. Even though I explained verbally what was happening with me she did what suited her at the time. On the following day, the doctor briefly asked how I was feeling. Due to my growing frustration with the lack of care, I responded that I was feeling better. She then stated that she would not discharge me, suggesting that I might have sinusitis, without conducting a thorough assessment to support this conclusion and I found this to be disturbing as I did not got to the hospital for sinus infection but a severe stomach discomfort. Later, when my aunt and sister requested to speak with her, her attitude became dismissive and rude. She questioned my age and made an inappropriate remark asking why I needed my “aunt” to speak on my behalf. It was only at this stage that she reviewed my scans, stating that she saw no abnormalities, yet vaguely mentioned an issue without providing a clear explanation. Only because we insisted and gave her the scans that were at her reach. When my aunt asked what condition I was being treated for, the doctor responded that it was a “non-specific infection,” which did not provide any meaningful clarity. Additionally, she made an unprofessional comment stating, “I am a doctor, I do not throw bones,” which we found inappropriate and disrespectful. I then requested to be discharged. The doctor displayed clear passive aggression during the discharge process and failed to provide adequate medical guidance. Despite my referral letter indicating that I was lethargic, I was instructed to return to work the following day without proper consideration of my condition. This experience left me feeling dismissed, disrespected, and concerned about the quality of care I received. I believe that patients deserve to be treated with dignity, respect, and professionalism at all times. I kindly request that this matter be formally investigated and that appropriate steps be taken to address the conduct of the doctor involved. I would also appreciate feedback regarding the outcome of this complaint. Thank you for your attention to this serious matter. Yours faithfully, Ndzivalelo Chabalala 074 261 1274
1 reviews | Active since Jan 2020
Dear Sir/Madam, I am writing to formally lodge a complaint regarding the unprofessional and concerning treatment I received from one of your doctors during my recent admission at your facility, on the 16/03/2026-19/03/2026. I was admitted on Tuesday evening and was first seen by the attending doctor only on Wednesday at approximately 17:00. During this consultation, the doctor (Dr. Ratau-Dintwe Mmabatho) did not review my referral letter, did not physically examine my abdomen despite my complaints, and did not assess the scans that had already been conducted at casualty. Instead, she began the process anew by taking a urine sample and left without providing any clear feedback or plan of care. Even though I explained verbally what was happening with me she did what suited her at the time. On the following day, the doctor briefly asked how I was feeling. Due to my growing frustration with the lack of care, I responded that I was feeling better. She then stated that she would not discharge me, suggesting that I might have sinusitis, without conducting a thorough assessment to support this conclusion and I found this to be disturbing as I did not got to the hospital for sinus infection but a severe stomach discomfort. Later, when my aunt and sister requested to speak with her, her attitude became dismissive and rude. She questioned my age and made an inappropriate remark asking why I needed my “aunt” to speak on my behalf. It was only at this stage that she reviewed my scans, stating that she saw no abnormalities, yet vaguely mentioned an issue without providing a clear explanation. Only because we insisted and gave her the scans that were at her reach. When my aunt asked what condition I was being treated for, the doctor responded that it was a “non-specific infection,” which did not provide any meaningful clarity. Additionally, she made an unprofessional comment stating, “I am a doctor, I do not throw bones,” which we found inappropriate and disrespectful. I then requested to be discharged. The doctor displayed clear passive aggression during the discharge process and failed to provide adequate medical guidance. Despite my referral letter indicating that I was lethargic, I was instructed to return to work the following day without proper consideration of my condition. This experience left me feeling dismissed, disrespected, and concerned about the quality of care I received. I believe that patients deserve to be treated with dignity, respect, and professionalism at all times. I kindly request that this matter be formally investigated and that appropriate steps be taken to address the conduct of the doctor involved. I would also appreciate feedback regarding the outcome of this complaint. Thank you for your attention to this serious matter. Yours faithfully, Ndzivalelo Chabalala 074 261 1274
1 reviews | Active since Jan 2020
I would like to take the time to say thank you to the following sisters and nurses at Lenmed Wilmed Private Hospital for their friendliness and assistance during my stay in hospital: Rathelle Lotter; Frieda Moseki; Elizabeth Lechona; Angel Obesi; and Trevor Sindaba. Please stay the people you are. Thank you also to Tashlynn Malambo from Tsebo Cleaning Company. Your friendliness and the way you cleaned the room were contagious. You are an asset to the company. I do not know the chef in the kitchen, but the food was great, especially the fish. Thank you all for your hard work and dedication.
1 reviews | Active since Jan 2020
I would like to take the time to say thank you to the following sisters and nurses at Lenmed Wilmed Private Hospital for their friendliness and assistance during my stay in hospital: Rathelle Lotter; Frieda Moseki; Elizabeth Lechona; Angel Obesi; and Trevor Sindaba. Please stay the people you are. Thank you also to Tashlynn Malambo from Tsebo Cleaning Company. Your friendliness and the way you cleaned the room were contagious. You are an asset to the company. I do not know the chef in the kitchen, but the food was great, especially the fish. Thank you all for your hard work and dedication.