LH
Lenmed Health
Verified Business
LH
Lenmed Health
Verified Business
55 Reviews (last 12 months)
Responds in 215 hours 7 min
AI Review Summary
Based on recent customer reviews, Lenmed Health faces significant challenges across nearly every aspect of the patient experience. Customers consistently describe negligent nursing care, unresolved billing disputes, delayed refunds, poor communication, and substandard hospital food. While a small number of reviews highlight exceptional individual staff members who provide compassionate care, these are overshadowed by widespread complaints about staff attitudes, financial mismanagement, and dangerous delays in medical attention.
Top Strengths:
- •Customer Service & Staff Quality: A handful of patients name specific staff members as exceptionally caring and compassionate, including ward managers, casualty staff, and receptionists who go above and beyond during emergencies.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
0Trustindex Rating
#12Ranked In Medical Aid
215h 7mReply Time
-70 NPSUnlikely
Replied to 89% of negative reviews
Typically takes less than 247 hours 19 min to reply
TrustIndex
0
Score
Ranking
#12
in Medical Aid
Avg Reply
215 hours 7 minutes
NPS Score
-70
Recommended: Unlikely
Replied to 89% of negative reviews
Typically takes less than 247 hours 19 min to reply
Review Distribution
1.6|55 Reviews
May '25 - Apr '26
5(12.2%)
4(0%)
3(4.1%)
2(10.2%)
1(73.5%)
5(12.2%)
4(0%)
3(4.1%)
2(10.2%)
1(73.5%)
Recent reviews (55)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLM
Lehlohonolo M
1 reviews | Active since Jan 2020
19 Mar 2026, 05:20
Lenmed Wilmed Park Hospital – Five Years of Dispute and Delayed Resolution
I am posting this complaint after struggling for several years to resolve a dispute with Lenmed Wilmed Park Hospital in Klerksdorp. In October 2019 I received treatment at Wilmed Park Hospital while I was a registered main member of Bonitas Medical Aid (Boncap Option). Authorisation for the procedure had been issued at the time. However, the hospital later claimed that my medical aid did not cover the account and held me personally liable for the hospital bill. Instead of resolving the claim with the medical aid, the matter was handed over to attorneys and a court judgment was obtained against my name in 2021. This judgment had devastating consequences for my life and business. Because of this judgment: • I was declined vehicle finance multiple times • I was unable to obtain business funding • My credit profile was severely damaged • I lost opportunities including a property purchase worth approximately R266,800 After several years of raising the matter with the hospital, Lenmed has now written off the debt and instructed their attorneys to apply for rescission of the judgment. While I appreciate this step, the process has taken far too long and has caused significant financial and personal harm. I am also still waiting for important documentation that would clarify how the medical aid claim was processed, including: • Claim submission records • Medical aid responses and rejection codes • Proof of service of the original court summons I am requesting Lenmed to assist in bringing this matter to final closure by ensuring the rescission process is completed and by providing the documentation needed to understand how this situation occurred. I hope Lenmed will respond and assist in resolving this matter fairly. Lehlohonolo Exley Motitimi Klerksdorp
Helpful (0)
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Lehlohonolo M
1 reviews | Active since Jan 2020
19 Mar 2026, 05:20
Lenmed Wilmed Park Hospital – Five Years of Dispute and Delayed Resolution
I am posting this complaint after struggling for several years to resolve a dispute with Lenmed Wilmed Park Hospital in Klerksdorp. In October 2019 I received treatment at Wilmed Park Hospital while I was a registered main member of Bonitas Medical Aid (Boncap Option). Authorisation for the procedure had been issued at the time. However, the hospital later claimed that my medical aid did not cover the account and held me personally liable for the hospital bill. Instead of resolving the claim with the medical aid, the matter was handed over to attorneys and a court judgment was obtained against my name in 2021. This judgment had devastating consequences for my life and business. Because of this judgment: • I was declined vehicle finance multiple times • I was unable to obtain business funding • My credit profile was severely damaged • I lost opportunities including a property purchase worth approximately R266,800 After several years of raising the matter with the hospital, Lenmed has now written off the debt and instructed their attorneys to apply for rescission of the judgment. While I appreciate this step, the process has taken far too long and has caused significant financial and personal harm. I am also still waiting for important documentation that would clarify how the medical aid claim was processed, including: • Claim submission records • Medical aid responses and rejection codes • Proof of service of the original court summons I am requesting Lenmed to assist in bringing this matter to final closure by ensuring the rescission process is completed and by providing the documentation needed to understand how this situation occurred. I hope Lenmed will respond and assist in resolving this matter fairly. Lehlohonolo Exley Motitimi Klerksdorp
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Replies (0)lM
lenka M
1 reviews | Active since Jan 2020
17 Mar 2026, 08:00
Immediate spouse to wait for 11 am to see spouse
On the 16th March 2026 My wife went for a Liposuction procedure at Lenmed Lady smith and after the procedure she then proceeded to the recovery house were she started having complications and then the ambulance was so that she can be admitted back into the hospital on the very same day in the afternoon,the following day i came back to check on here because she had lost a lot of blood while at recovery house and as i just came into the ward around 9 am i was told that i need to wait at the visiting area like everyone else for 11am.I get very worry if a private hospital treats an immediate Spouse like any other visitor as i have travelled all the way from Johannesburg to Ladysmith for my wife to do this procedure and at the same time the are complications and while u are worried as an Immediate spouse u are told to wait at the reception for 11am like nothing has happend to my wife this is the worst Private hospital Utter nonsense.There are reasons why we go to Private hospital so that we can get the best care and to be next to Our spouses in time of need.Disgusting ...utter Nonsense.I have been to many other private hospital but this has never happened were an immediate spouse must wait for 11 am.What such nonsense is that...For a private hospital i am very disappointed
Helpful (0)
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lenka M
1 reviews | Active since Jan 2020
17 Mar 2026, 08:00
Immediate spouse to wait for 11 am to see spouse
On the 16th March 2026 My wife went for a Liposuction procedure at Lenmed Lady smith and after the procedure she then proceeded to the recovery house were she started having complications and then the ambulance was so that she can be admitted back into the hospital on the very same day in the afternoon,the following day i came back to check on here because she had lost a lot of blood while at recovery house and as i just came into the ward around 9 am i was told that i need to wait at the visiting area like everyone else for 11am.I get very worry if a private hospital treats an immediate Spouse like any other visitor as i have travelled all the way from Johannesburg to Ladysmith for my wife to do this procedure and at the same time the are complications and while u are worried as an Immediate spouse u are told to wait at the reception for 11am like nothing has happend to my wife this is the worst Private hospital Utter nonsense.There are reasons why we go to Private hospital so that we can get the best care and to be next to Our spouses in time of need.Disgusting ...utter Nonsense.I have been to many other private hospital but this has never happened were an immediate spouse must wait for 11 am.What such nonsense is that...For a private hospital i am very disappointed
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Replies (0)XM
Xolile M
1 reviews | Active since Jan 2020
9 Mar 2026, 06:35
Diaspora of the Kitchen
As I am writing this, it is now 13h27 and I have not yet received my lunch. If it's not dirty crockery and filthy cutlery. Lunch is meant to be at 12h00. I am here on kidney infection issue, yet I'm being served tea where the teapot came with left over grime of however old the milk was. The kitchen is a total let down. Luckily I am not diabetic with the lateness of the meals. The food just arrived and I am not supposed to eat fast as visiting hour is in 25minutes. If there was an option for negative star, the kitchen definitely deserves it. Mind you, this is like 3x in a row now thus is happening as I am on the 5th day here
Helpful (0)
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Xolile M
1 reviews | Active since Jan 2020
9 Mar 2026, 06:35
Diaspora of the Kitchen
As I am writing this, it is now 13h27 and I have not yet received my lunch. If it's not dirty crockery and filthy cutlery. Lunch is meant to be at 12h00. I am here on kidney infection issue, yet I'm being served tea where the teapot came with left over grime of however old the milk was. The kitchen is a total let down. Luckily I am not diabetic with the lateness of the meals. The food just arrived and I am not supposed to eat fast as visiting hour is in 25minutes. If there was an option for negative star, the kitchen definitely deserves it. Mind you, this is like 3x in a row now thus is happening as I am on the 5th day here
0
Replies (0)AJ
Abdul J
1 reviews | Active since Jan 2020
26 Feb 2026, 21:25
MALANDULE NTSIKELEO WOW BROTHER....BRILLIANT SERVICE YOUR EXECELLENCY...I APPRECAITE YOU
I would like to take this opportunity to give Malandule Ntsikelelo his flowers whilst his still alive ....I was blown away by his service with my daughter today at Lenmend Lenasia casualty...To management please can this guy get recognition as it is not everyday that we receive this brilliant service from when she came in till him taking her to her ward I must commend him ...passionate about his job and what a lovely person..Big ups bro I knew my daughter was in good hands when you displayed true character and CARED for my daughter ...I THANK YOU
Helpful (0)
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Abdul J
1 reviews | Active since Jan 2020
26 Feb 2026, 21:25
MALANDULE NTSIKELEO WOW BROTHER....BRILLIANT SERVICE YOUR EXECELLENCY...I APPRECAITE YOU
I would like to take this opportunity to give Malandule Ntsikelelo his flowers whilst his still alive ....I was blown away by his service with my daughter today at Lenmend Lenasia casualty...To management please can this guy get recognition as it is not everyday that we receive this brilliant service from when she came in till him taking her to her ward I must commend him ...passionate about his job and what a lovely person..Big ups bro I knew my daughter was in good hands when you displayed true character and CARED for my daughter ...I THANK YOU
0
Replies (0)KM
Kgomotso M
1 reviews | Active since Jan 2020
25 Feb 2026, 00:06
Disappointed
I was admitted at Ahmed kathrada and I was unfairly treated by a supervising nurse in the maternity ward.. .wrote and email and even told the unit manager to which I was promised they would be in contact with me but I’m still to hear anything. That experience honestly left a bad taste/memory about my birthing experience it’s as if I was interacting with a nurse from a public hospital…
Helpful (0)
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Kgomotso M
1 reviews | Active since Jan 2020
25 Feb 2026, 00:06
Disappointed
I was admitted at Ahmed kathrada and I was unfairly treated by a supervising nurse in the maternity ward.. .wrote and email and even told the unit manager to which I was promised they would be in contact with me but I’m still to hear anything. That experience honestly left a bad taste/memory about my birthing experience it’s as if I was interacting with a nurse from a public hospital…
0
Replies (0)TM
Tshepo M
1 reviews | Active since Jan 2020
31 Jan 2026, 17:37
Bad service
am so disappointed with the treatment that my family and I got from Lenmed Ahmed Kathrada. My 7-year-old daughter had a health condition that needed the gynecologist or pediatrician. I previously visited the family doctor, and I gave DR Musa the necessary answers. Still, he insisted on involving the police; he didn't examine my daughter. Still, they charged us for that, he asked sister Nadia to help calling the police to accompany us to Teddy Bear clinic after I told him that we firstly went to the GP which confirmed that there is no foul play, sister Nadia called the police in a bad manner telling them that my daughter was S**ual assault without confirming, i had to sign out and go to the other hospital which they gladly help my daughter and confirm that indeed there was no foul play. My 7-year-old daughter is still traumatized because of the treatment that we received at Lenmed Lenasia. Check the camera, you will see how sister Nadia was behaving and the treatment and attitude they are giving my husband, suspecting he is the culprit. Kindly train your staff about Ubuntu,
Helpful (0)
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Tshepo M
1 reviews | Active since Jan 2020
31 Jan 2026, 17:37
Bad service
am so disappointed with the treatment that my family and I got from Lenmed Ahmed Kathrada. My 7-year-old daughter had a health condition that needed the gynecologist or pediatrician. I previously visited the family doctor, and I gave DR Musa the necessary answers. Still, he insisted on involving the police; he didn't examine my daughter. Still, they charged us for that, he asked sister Nadia to help calling the police to accompany us to Teddy Bear clinic after I told him that we firstly went to the GP which confirmed that there is no foul play, sister Nadia called the police in a bad manner telling them that my daughter was S**ual assault without confirming, i had to sign out and go to the other hospital which they gladly help my daughter and confirm that indeed there was no foul play. My 7-year-old daughter is still traumatized because of the treatment that we received at Lenmed Lenasia. Check the camera, you will see how sister Nadia was behaving and the treatment and attitude they are giving my husband, suspecting he is the culprit. Kindly train your staff about Ubuntu,
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Replies (0)DJ
Danie J
1 reviews | Active since Jan 2020
6 Jan 2026, 10:35
Poor administrative service
Lenmed Howick hospital administration. My sister was admitted to casualty in mid October 2025. Although she provided them with a letter stating that her medical aid was effective as per date and no waiting period, they insisted she pay cash. As her brother, from Durban I made electronic transfers to the hospital and the specialist on duty. Lenmed also claimed against the medical aid and a credit should have reflected on the account. I went to see them in October, November and December and had to phone them today, 6/1/2026 to ask when I can expect a refund. They told me they had a financial year end and they did not process any refunds in December, let alone they were unable to trace the monies I paid over. Now furthermore, they only process credits on certain days of the month and I must wait till the 15th or the 30th January. The service is pathetic. The treatment is pathetic. I hope someone on the board delves into this delay to find out why they are so slack in administration.
Helpful (0)
|Replies (0)DJ
Danie J
1 reviews | Active since Jan 2020
6 Jan 2026, 10:35
Poor administrative service
Lenmed Howick hospital administration. My sister was admitted to casualty in mid October 2025. Although she provided them with a letter stating that her medical aid was effective as per date and no waiting period, they insisted she pay cash. As her brother, from Durban I made electronic transfers to the hospital and the specialist on duty. Lenmed also claimed against the medical aid and a credit should have reflected on the account. I went to see them in October, November and December and had to phone them today, 6/1/2026 to ask when I can expect a refund. They told me they had a financial year end and they did not process any refunds in December, let alone they were unable to trace the monies I paid over. Now furthermore, they only process credits on certain days of the month and I must wait till the 15th or the 30th January. The service is pathetic. The treatment is pathetic. I hope someone on the board delves into this delay to find out why they are so slack in administration.
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Replies (0)NK
Ntombifuthi K
1 reviews | Active since Jan 2020
12 Dec 2025, 07:56
The staff is amazing...
The staff is amazing, from the doctors room to the hospital staff they are amazing Thumbs up
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Ntombifuthi K
1 reviews | Active since Jan 2020
12 Dec 2025, 07:56
The staff is amazing...
The staff is amazing, from the doctors room to the hospital staff they are amazing Thumbs up
0
Replies (0)