K
KESHINI
Active since Sep 2022
9
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0
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Reviews
9 reviews1 month ago
Unsatisfactory response on my Request for my Delivery Options
I have been a customer of Superbalist for many years and I have spent a lot of money with this online store, I placed an order last week and I emailed the helpline last week requesting if my order can be expediated and the person that responded confirmed that this cannot be done without even making the attempt to help me, I called today and spoke to a lady and I explained to her that I am leaving on holiday and I need the order to be delivered to me today or if I could change the delivery address for the order to be delivered tomorrow, again the response was NO this cannot be done, what happened to going the extra mile for your customer, do you really value me as a Customer because I don't think you do.
0 replies
4 months ago
Online Order - Totally dissatisfied.
Re: Order 31670659 - Online order My experience with Ackermans began when I placed my first online order, following the required steps and ensuring that I met the minimum purchase amount for home delivery. Unfortunately, after a few days, I checked the status of my order only to find it was scheduled for store pickup in Soweto, which is in a completely different municipal region from where I live. I immediately contacted customer care and spoke with Cherie, who was very polite and acknowledged that she did not understand why my order was not scheduled for home delivery, nor why it was sent to a store outside my region. She suggested that my only option was to cancel the order and request a refund, which was not negotiable for me since the items were Christmas gifts for my granddaughter. Cherie assured me she would escalate the matter and get back to me. However, to date, no one has contacted me, and I have now received an SMS stating that my order is ready for pickup at Ackermans Soweto Ennerdale Centre. This is particularly frustrating as I cannot travel to Soweto, and upon trying to locate the store on Google Maps, it appears nonexistent. I have emailed Ackermans, requesting that my parcel be couriered from the store to my home, but I am still awaiting a response. I find this level of customer care extremely unsatisfactory, especially from a renowned store like Ackermans.
0 replies
11 months ago
@Home ***** - TFG Group
My daughter received a TFG Gift card for the value of R2000 as a wedding present on the 25th of Jan 2025. She visited the Jet Home at Eastgate mall on the 03 May 2025 and at the cashier the card kept declining, she was told she need to go to the @home store to query why the card was declining. She was assisted by Alitha at the @home store who for more than an hour tried to assist and was informed by head office that the gift card was reported ****** on the 18 April by Charmaine from Admin Control and was requested to leave the card and the gift receipt at the store to be investigated. We called the store back on Tuesday and spoke to Nomsa and was then told to call head office as no one could give us an explanation as to why the card was reported ******. I called Head office today and spoke to Tazne who also told me that Charmaine reported the card ****** and she works at the @home store at Eastgate, once again the run around I then call the @home store in Eastgate and spoke to the manager called Mr Shozi who confirmed there is no Charmaine at his store. I am still awaiting a call from Mr Shozi on a full explanation on this matter as this does not add up, my daughter was subjected to embarrassment as she was told she was paying for her purchase with a ****** card, -if the card was ******, does it make sense for us to have the actual card on hand with the gift receipt. -Secondly Charmaine is a ghost because she cannot be located. - We were told to leave the card and the gift receipt at the @home store. This whole incident does not add up, something weird is going on, I had to now contact the person who purchased this card this morning who lives in Amsterdam to send me proof of the purchase of which I have received. I would like this matter to be investigated, and a full incident report provided to me in writing as this has caused us a lot of inconvenience, time and embarrassment.
0 replies
13 months ago
Food *****s Lenasia / Lethal Forces
Good day, I visited the Food *****s Store in Lenasia on the 06 March and my safety was comprised by a male customer, I was waiting in the line to pay and when it came to my turn I was directed to the first till but I was unable to push my trolley as the customer at till in front of me and on the opposite side was in the way, the customer at till number 2 then screamed at the customer across to move the trolley. I managed to then squeeze myself in but was unable to use the till to place my items so I slowly pushed the trolley at till number 2 so that I could use my till while the customer at till number 2 was busy chit chatting to the cashier. When I pushed the trolley a little back I was then screamed at and shouted at by the customer, I was told to go back to India, where I come from, apart from these racial slurs I was also subjected to further emotional and verbal abuse of which is extremely sensitive for me to mention. What is find so disturbing is that whilst I was subjected to this abuse, the Security Guard (LETHAL FORCES) stood and watched and did not once intervene, to add further to this the supervisor that was on duty also watched but no-one came to my rescue and nobody apologized to me except for the cashier that assisted me. I was a woman alone at the store and my safety was compromised inside the store and nobody assisted or intervened, I was so shaken and emotionally disturbed because I has to go through incident of abuse and more especially on the day of my birthday. When I got home, I called Food *****s Head Office and explained to them what transpired, 6 calls later and to date no one has come back to me regarding the incident and I have been trying to call Lethal Forces but failed and I cannot get through to anyone at Lethal Forces. The number for Food *****s in Lenasia 011 852 4770 just rings.
0 replies
13 months ago
Food *****s - Lenasia / Lethal Forces Security Lenasia
Good day, I visited the Food *****s Store in Lenasia on the 06 March and my safety was comprised by a male customer, I was waiting in the line to pay and when it came to my turn I was directed to the first till but I was unable to push my trolley as the customer at till in front of me and on the opposite side was in the way, the customer at till number 2 then screamed at the customer across to move the trolley. I managed to then squeeze myself in but was unable to use the till to place my items so I slowly pushed the trolley at till number 2 so that I could use my till while the customer at till number 2 was busy chit chatting to the cashier. When I pushed the trolley a little back I was then screamed at and shouted at by the customer, I was told to go back to India, where I come from, apart from these racial slurs I was also subjected to further emotional and verbal abuse of which is extremely sensitive for me to mention. What is find so disturbing is that whilst I was subjected to this abuse, the Security Guard (LETHAL FORCES) stood and watched and did not once intervene, to add further to this the supervisor that was on duty also watched but no-one came to my rescue and nobody apologized to me except for the cashier that assisted me. I was a woman alone at the store and my safety was compromised inside the store and nobody assisted or intervened, I was so shaken and emotionally disturbed because I has to go through incident of abuse and more especially on the day of my birthday. When I got home, I called Food *****s Head Office and explained to them what transpired, 6 calls later and to date no one has come back to me regarding the incident and I have been trying to call Lethal Forces but failed and I cannot get through to anyone at Lethal Forces. The number for Food *****s in Lenasia 011 852 4770 just rings.
106 replies
31 months ago
Absolute rudeness and Pathetic service
I placed an online order on 29 September for a Kids Ride ON, the website indicated stock available and next day delivery. I called on the 2 October enquiring when delivery would be done, the call was answered by Monique who was extremely rude and refused to allow me to speak, I was rudely told there was no stock available. I then sent an email explaining my dissatisfaction and the manner in which I was spoken to, I received an email response with no apology about the rudeness as this was conveniently forgotten about and was told the ride on was on pre-order and I should receive this by 15th Oct. I never got to give the gift on the day of my granddaughter's birthday and now hoping that I would be able to give this on the day of her party which is the 21st of October, Today I receive this response stating there is a 2-week delay making an excuse of the current rough seas. I can understand the sea was rough a month ago and not now, I would never refer this online store to any of my clients and neither would I make a purchase from this online store again. The service is absolutely pathetic and all hopes and dreams of giving this gift to my granddaughter for her birthday has been crushed.
0 replies
38 months ago
Unacceptable service
I have been trying to cancel my subscription with Matrix since NOV 2022 and my debit order was still being deducted until FEB 2023, I had to go to my Banking app and I had to cancel my debit order to Matrix. This has been the worse Customer Service so far and I am still struggling for Matrix to refund me my 2 months subscription that was debited from my account even though my subscription was cancelled. Now based on this experience I can guarantee that there will be a lot more customer's cancelling and moving over to a service provider that can provide better service and value for their money. I have called so many times, sent numerous emails and we now in March still my money has not been refunded to me. This is indirectly stealing because I cannot pay for a service that I requested to be cancelled.
53 replies
44 months ago
Disappointed member
I am tired of fighting with Medscheme, still waiting upon them to make payment for my brace. Worst service ever.
133 replies
44 months ago
Dissatisfied member
It's not your call centre agents fault, I totally disagree with the manner in which Bonitas treats its customer's. I am currently admitted to hospital with a fracture on my vertebra and my request for payment for a brace was rejected, does not make business sense to me because if my fracture dies not heal without the brace then Bonitas will have to pay for the operation that must be done. This is really unethical. Why not pay for the brace that is going to help my fracture heal.
134 replies
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