Pathetic service

What pathetic service with my first encounter with the hospital. This should never ever happen, especially at the private hospital.

I called the hospital number, the receptionist transferred my call and the call dropped off. I then tried to call 10 times already and no one was picking up the call. All I needed is ER consultation costs for cash paying patients. Including cash cost for drawing up blood for the purpose of checking blood pressure as we have patient who need urgent assistance.