Active since Sep 2016
9
Reviews
0
Industries
Reviews
9 reviews20 months ago
Pathetic service
What pathetic service with my first encounter with the hospital. This should never ever happen, especially at the private hospital. I called the hospital number, the receptionist transferred my call and the call dropped off. I then tried to call 10 times already and no one was picking up the call. All I needed is ER consultation costs for cash paying patients. Including cash cost for drawing up blood for the purpose of checking blood pressure as we have patient who need urgent assistance.
0 replies
38 months ago
Life Wilgehuiwel making live worse
Life Wilgehuiwel need to reconsider their motto of "making people's life better" as they have made mine worse whilst hospitalized. Whilst hospitalized after my operation I was told I need to organize myself transport to Life Flora Hospital to do further procedure on a procedure already done that the Dr in Life Wilgehuiwel could not do. They initially said medical aid would cover the from the Life Glora back to Life Wilgehuiwel trip. The distance between two hospitals is about 8kms. The Dr's accounts manager and nurses opposed the above notion and told me the transport has been organized and I need to not worry as flat rate was charged. Then 5h00 when I wake up to prepare myself to go to another hospital one of the nurse tells me about additional cost that I must pay something not discussed previous day, so much confusion with the transport arrangement. Now at the time I have to prepare myself mentally for the procedure and fight this sudden discussion about costs. Life Wilgehuiwel transports lots patients between this two hospital if they really cares about making people's life better they should make arrangements that shows proper hospital care by now. I have put up with their nonsense of failing to diagnose twice ND only diagnosed my issue at the third visit after repeating similar tests at the first two visits that revealed no issue. Mind you I help them third time around to diagnose by telling them what the other specialist Dr suspected. I am really dissapoint with the service and it's the closest hospital to my house.
56 replies
41 months ago
Terrible and disgusting customer complaint process
I bought burglar door at Glassfit Kuruman in August, today the 09 of Dec the item has not been delivered and no refund given for not fulfilling the order. I complained at glassfit head office via mail over month ago after failing to get refund directly from the kuruman branch. Got email from Nhlosokuhle Ntimbela under supervision of Ronel Neuwenhuizen saying they will investigate and provide feedback within 24hours till to-date no feedback regarding my refund. The glassfit customer complaint process is terrible and disgusting.
0 replies
56 months ago
Business Model not customer centric
Take -a- lot as the business name suggested has a business model that's not customer centric and all they do is take a lot. I bought Hovaboard which was on stock, and immediately after a purchase the same product' s price increased of which I thought I have hit a jackpot. Sadly a day thereafter, the item was cancelled due to being out of stock. What was shocking was that the item I bought was still listed on the website. That begged a question ad to whether the product was cancelled due to incorrect pricing from their site. Post enquiry I was told that, yes there is a product in stock, however is listed under a different supplier, meanwhile when I purchased the product there was no option to choose from which supplier to buy from as only one price one supplier is listed on the advertised item online. The product was merely cancelled so that I can go back and buy at a higher price, which is so dissapointing. If I am buying a product that is in stock, it should really not matter who is supplying the product, the product should be supplied at the advertised or displayed price at the time of sale.
0 replies
71 months ago
Gatvol
May I please get feedback on your investigation regarding the below matter, should I not get feedback by Monday, will take this matter the legal route: 02 Jun 2020, 17:10 Non adherence to contractual agreement I am very heart broken by Vodacom's deteriorating service. Three months ago I took up a migration contract and to my surprise a month later what was delivered was totally not as per teleconversation contractual agreeme. We agreed on 3G nd R65 at a price below R200 as I was long standing customer and I did not was a cellphone contract. What was delivered even to date is R65 airtime at a discounted price of R59 and 3G data was charged at a discount of 20% and I was told my sister added a recurring data. This was later reversed. What they did not fix is the contract we agreed on. To this date no response on my request for investigation and contract recording.
210 replies
71 months ago
Non adherence to contractual agreement
I am very heart broken by Vodacom's deteriorating service. Three months ago I took up a migration contract and to my surprise a month later what was delivered was totally not as per teleconversation contractual agreeme. We agreed on 3G nd R65 at a price below R200 as I was long standing customer and I did not was a cellphone contract. What was delivered even to date is R65 airtime at a discounted price of R59 and 3G data was charged at a discount of 20% and I was told my sister added a recurring data. This was later reversed. What they did not fix is the contract we agreed on. To this date no response on my request for investigation and contract recording.
210 replies
77 months ago
Horrible online buying service
I have received the worst service ever from CTM based on my online purchase I made on the 29th of November 2019. CTM promises to deliver nation wide and to date no one can tell me when I should expect delivery of the items purchased. I made follow ups couple of time to this date no email response and and in terms of telephone follow-up the sales expert promises to confirm delivery date but never feeds me back. Below is the details of the issues experienced. Upon placing the order online on the 29th of Nov same day the sales expert gave me a call to say he will get me a qoutation for delivery costs. On the 03 of Dec which is four days after online order, he gives me the qoute with delivery charge as the online system is unable to determine delivery cost. And he promised to get me the best delivery cost. The delivery cost was R4200 to deliver to Kuruman from the kimberly branch. I then asked why didn't he try to get items delivered from vryburg branch as it is closer to Kuruman about 100km less than delivery from Kimberly. He then said he will try to find me options of similar tiles from Vryburg as they don't have the ones I want in Vryburg so I can pay less delivery cost. About three days passed without any feedback. I then decided to just pay for delivery cost from Kimberly. Post my payment I then called to find out when I can get items delivered whilst talking on the phone around last week he said he is gonna call Kimberly branch now and let me know and still today no feedback and I have made a payment in full.
0 replies
115 months ago
HOW CAN A HOW CAN HOME LOAN APPLICATION TAKE MORE THAN SEVEN MONTHS WITHOUT ANY FEEDBACK
<p>HOW CAN A HOME LOAN APPLICATION TAKE MORE THAN SEVEN MONTHS WITHOUT ANY FEEDBACK</p> <p> </p> <p>My parents went to Pretoria North Branch In April 2016, to apply for home improvment loan since they have a Home Loan Account with Standard Bank. They went to the branch to make a follow-up in May 2016, and was told thy cannot find the documentation and the person who received then is not at work and that they will serach for them. They went to the branch again after they called him saying they got the documentation and that he must ractify errors made on the forms of which he did ractify. Had he not come a month after sending out the forms for application it means nothing was going to be done on his application.</p> <p> </p> <p>Around October 2016, he went to Pretoria Branch to make a follow-up where he was given a phone to call the call centre. The following week he must call to follow-up on his application as he was not told of how far the application is. He coudnt call because he did not have the time to wait for on line and spend lots of money on the call waiting to be assisted. He spoke to Refile and gave him reference number ********** 235.</p> <p> </p> <p>He however, made a telephone call on 2016-11-11, and same story, he was told he will be called after 24hours for feedback on the application. Since then no one called him on 2016-11-12.</p> <p> </p> <p>His Name is Michael Ntshila Tlhabye contact number ********** 897</p> <p> </p> <p> </p> <p>EXACTLY HOW LONG DOES IT TAKE TO FINALISE HOME IMPROVEMENT LOAN APPLICATION, A YEAR TWO YEAR THREE YEARS??????????????????????????????????????????????????????????????????????????????????????????????????????</p> <p> </p>
0 replies
117 months ago
Disappointed with the so called Legal Superior Service Clientele promised
<p>I am so dissapointed with the kind of service i received with clientele legal, they promise to provide superior legal service, however i just felt like the person who was taking up my matter was just a typist and listner who did not offer any advise or legal remedies available for me. i then followed up after making a call for legal assistance just to find out the process it will take to get assistance, the lawyer just made a short statement saying a letter of demad will be sent and only when the supplier did not respond i was told the matter was existing. which i still do not understand how. I just feel like one has been ripped off, can one be really sure that the people who talk to when we press that the "to speak to lawyer press 2" we are actually talking to a high quality lawyer, I really do not think so looking at the level of service i received. </p>
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)