Service delivery at a cross roads

Initial experience was one of hope and then! Within 24 hours the glass fit specialist was at my house in Herm**** promising to fix the problem within a week as it is a relative small issue. First appointment got cancelled by SMS and thereafter calls to the office in Strand and discussing possible future dates with Jo-Anne and promises that she will call me back with a date never materialised. I have made calls to Jo-Anne 16, 17, 18 21 (twice) September 2020 and none of these calls were replied too. When I asked the person that answered the telephone at Lens Glass to provide me with the telephone number of the owner of the company I was advised that they do not have it and I can talk to Jo-Anne, needless to say the phone got switched off and 5 minutes later I received an email stating that Lens Glass Strand cannot assist me any further. I already obtained a quote from Lens Glass for work to be done at my house in Somerset West, however I will seek the assistance of another company! What started off so good ended in a way and manner I just cannot comprehend.