Don't wasting your time and money!

I’m extremely disappointed with my experience with Lensmart. They insisted that my glasses were made exactly according to the prescription provided by my optometrist, yet from the moment I wore them I felt disoriented and uncomfortable. I gave it a full day, hoping my eyes simply needed time to adjust, but the problem remained.

To make matters worse, when I took the glasses off, I discovered that the frame had already broken after just one day of wear, which speaks volumes about the poor quality.

I contacted customer service and was initially told they would send me a replacement pair, which seemed promising. However, after some time, they then asked me to measure my PD myself using the ruler they had included. Suddenly, I was told I would need to pay to have the lenses remade because the PD was “incorrect.”

This is extremely frustrating. As a customer, how am I expected to know the PD was wrong when the prescription I provided has worked perfectly for the glasses I’ve been wearing for the past year with no issues at all? It feels unfair to shift the blame and extra cost onto the customer instead of taking responsibility for a poor product and unsatisfactory service.

Sadly, this experience has left me with no confidence in Lensmart’s quality control or customer care.