LO
lensmart optical
Unclaimed Business
LO
lensmart optical
Unclaimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Health & Medical
NPS Score
-34
Recommended: Unlikely
Review Distribution
1|7 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About lensmart optical
lensmart optical has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked lensmart optical across 12 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePC
MM
Mmaphuti M
1 reviews | Active since Jan 2020
14 Oct 2025, 15:08
I have sent them an email with the correct address and contact number
I have sent them an email with the correct address and contact number. They shipped my order to the wrong address and my contact number is still wrong
Helpful (0)
|Replies (0)MM
Mmaphuti M
1 reviews | Active since Jan 2020
14 Oct 2025, 15:08
I have sent them an email with the correct address and contact number
I have sent them an email with the correct address and contact number. They shipped my order to the wrong address and my contact number is still wrong
0
Replies (0)JS
Jen S
1 reviews | Active since Jan 2020
6 Oct 2025, 20:20
Lensmart Regret No Loyalty, No Accountability,
I honestly regret ordering from Lensmart. They proudly promise that manufacturing your glasses takes 3–5 working days — but that’s a blatant lie. It’s been over a month, and I’m still waiting for my order. When I finally reached out, they claimed, “Oh, we found your lenses were faulty and didn’t meet quality standards, so we’re remaking them.” I asked when they discovered this — the first week, second, third, or fourth? No one could give me an answer. Instead, I got vague apologies and another promise to “expedite the process.” That was another week ago, and still nothing has arrived. To make matters worse, when I asked them to expedite shipping (since they were already three weeks late on their own timeline), they told me I’d have to pay extra. Unbelievable. It’s clear that Lensmart only prioritizes first-time buyers. Once they’ve got your money, repeat customers mean nothing to them. There’s no loyalty, no transparency, and no sense of responsibility. If this is your first order, run and don’t look back — because after that, you’ll be stuck in the same endless waiting game I’m in now. ****.
Helpful (0)
|Replies (0)JS
Jen S
1 reviews | Active since Jan 2020
6 Oct 2025, 20:20
Lensmart Regret No Loyalty, No Accountability,
I honestly regret ordering from Lensmart. They proudly promise that manufacturing your glasses takes 3–5 working days — but that’s a blatant lie. It’s been over a month, and I’m still waiting for my order. When I finally reached out, they claimed, “Oh, we found your lenses were faulty and didn’t meet quality standards, so we’re remaking them.” I asked when they discovered this — the first week, second, third, or fourth? No one could give me an answer. Instead, I got vague apologies and another promise to “expedite the process.” That was another week ago, and still nothing has arrived. To make matters worse, when I asked them to expedite shipping (since they were already three weeks late on their own timeline), they told me I’d have to pay extra. Unbelievable. It’s clear that Lensmart only prioritizes first-time buyers. Once they’ve got your money, repeat customers mean nothing to them. There’s no loyalty, no transparency, and no sense of responsibility. If this is your first order, run and don’t look back — because after that, you’ll be stuck in the same endless waiting game I’m in now. ****.
0
Replies (0)CM
Caroline M
1 reviews | Active since Jan 2020
5 Jul 2025, 07:55
Lensmart online bad company
Stay away very bad. Bought uploaded my script. Was send the wrong prescription. Now they want me to pay everything again stay away. I reached out to them as my eye sight is very bad. And I can't see. But what can you do South Africa is very expensive with optical glasses
Helpful (0)
|Replies (0)CM
Caroline M
1 reviews | Active since Jan 2020
5 Jul 2025, 07:55
Lensmart online bad company
Stay away very bad. Bought uploaded my script. Was send the wrong prescription. Now they want me to pay everything again stay away. I reached out to them as my eye sight is very bad. And I can't see. But what can you do South Africa is very expensive with optical glasses
0
Replies (0)TM
Timothy M
1 reviews | Active since Jan 2020
23 Jun 2025, 11:37
Bad Service and Support
Bad service received from this company. First time buyer, bought glasses and now i have an issue with them and they refuse to help me. Terrible business to deal with. I have reached out to them on a number of occasions to have the matter resolved but they are unwilling to resolve the matter.
Helpful (0)
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Timothy M
1 reviews | Active since Jan 2020
23 Jun 2025, 11:37
Bad Service and Support
Bad service received from this company. First time buyer, bought glasses and now i have an issue with them and they refuse to help me. Terrible business to deal with. I have reached out to them on a number of occasions to have the matter resolved but they are unwilling to resolve the matter.
0
Replies (0)XM
Xoli M
1 reviews | Active since Jan 2020
5 May 2025, 07:59
Bad Service and overcharging on wrong order
Ordered glassed from Lensmart uploaded the script however i was sent wrong just normal reading glasses , now i am told that i need to pay for the collection and delivery , although its their mistake . the customer service on FB massager is a mess .
Helpful (0)
|Replies (0)XM
Xoli M
1 reviews | Active since Jan 2020
5 May 2025, 07:59
Bad Service and overcharging on wrong order
Ordered glassed from Lensmart uploaded the script however i was sent wrong just normal reading glasses , now i am told that i need to pay for the collection and delivery , although its their mistake . the customer service on FB massager is a mess .
0
Replies (0)PG
Pri G
1 reviews | Active since Jan 2020
16 Apr 2025, 17:33
Impressed! Fast Delivery & Great Quality Specs
I ordered two pairs of glasses from Lensmart and honestly, I couldn’t be happier. The entire process—from browsing to checkout—was smooth and user-friendly. What really impressed me was how quickly they arrived: just over a week, which is faster than I expected for prescription eyewear. Both pairs looked exactly as pictured, and the quality exceeded my expectations for the price. They fit perfectly, the lenses are spot-on, and I’ve already received compliments on the styles. I’ll definitely be ordering again and recommending Lensmart to friends.
Helpful (0)
|Replies (0)PG
Pri G
1 reviews | Active since Jan 2020
16 Apr 2025, 17:33
Impressed! Fast Delivery & Great Quality Specs
I ordered two pairs of glasses from Lensmart and honestly, I couldn’t be happier. The entire process—from browsing to checkout—was smooth and user-friendly. What really impressed me was how quickly they arrived: just over a week, which is faster than I expected for prescription eyewear. Both pairs looked exactly as pictured, and the quality exceeded my expectations for the price. They fit perfectly, the lenses are spot-on, and I’ve already received compliments on the styles. I’ll definitely be ordering again and recommending Lensmart to friends.
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Replies (0)