Unusable glasses, broken promises, and a refund they refuse to honour

I ordered prescription glasses from Lensmart (Order No. C26040248555399467). When the glasses arrived, I could not see through them at all — they were completely unusable.

I contacted Lensmart to report the problem and request a refund. In their first response, they openly acknowledged that the glasses were unusable due to an incorrect prescription. Based on that admission, they offered me a partial refund — frames only — and expected me to pay for international return shipping. I rejected this as unfair.

When I pushed back and demanded a full refund, Lensmart completely reversed their position. They began blaming me for the prescription error, claiming I had manually captured the wrong prescription — which is false. I uploaded my prescription on their website. Their own system limitations (guest/tourist order) are not my problem.

This company: ✗ Delivered a product that is 100% unusable ✗ Initially admitted fault, then denied it ✗ Changed their story multiple times ✗ Refused to issue a full refund for THEIR error ✗ Expected the customer to cover return shipping costs for a defective product

This is deceptive business practice and a violation of consumer rights.

Do NOT order from Lensmart. If anything goes wrong, they will dodge accountability at every turn.