BMW Leo Haese Centurion

People, please be careful of the service department in Centurion. These people are rip off artists and the service from the Manager Phillip is absolutely pathetic. Clearly the DP isn’t far from it considering no one gets back to you. In 2018, My brand new 320i had been in for many services due to my mileage. Normal procedure. Not so normal when I can count the number of times my rims were not scratched.... only once. Every other time my rims were scratched. They agreed to replace 1 of my rims after me having a fit and made me wait for months. When I asked them to pay me R20k for my rims because that’s what I was told it costs, it took Phillip a day to find a new one.... clearly forgot about me. In September last year, my car went in for its brakes and again, they scratched the rim. This was now the second time in this rim. The first time they fixed it. They made me wait for a year. Every time I asked about it and asked Phillip to get back to me, he was too busy running around doing jack**** as usual. Last month I went to them to tell them that they now need to pay me out for the rim as I have had my car evaluated for a trade in. Phillip as useless as always said they won’t pay me out for a new rim. They would try and fix it or pay me out what the repairs would cost which was about R2500. He said he will have Marius, the DP contact me. Never did. They stalled and waited for me to trade in my car only to now tell me “ Kindly note that I have spoken to the dealer again and they confirmed that they only prepared to refund you if you still own the vehicle . Should the vehicle already been traded they will unfortunately not be able to accede to your request .” You people at BMW Centurion should rather close your business instead of ripping clients off. You are pathetic. I wonder how you sleep at night knowing how you conduct business. I’m utterly disgusted. I moved onto BMW Midrand, the service difference between the two of you is like oil and water. Take a page out of their book and learn some business ethics and customer service.... in fact I think you would need the whole freaking book... and still you would not come anywhere close to their service.