Poor customer service

Sorry folks, but this review is mainly about their customer service. Hadn’t had a chance to try their food and don’t think I’ll be interested.

I wanted to host an event at Aurum, so I’ve contacted them through WhatsApp and email. They’ve never rep**** so I had to be physically there and ask for a manager (was there twice!). The manager was never onsite or available. So the receptionist always pushed us to reach out to the manager via email. So the manager managed to get back to me from my first email, and then I rep**** back with a follow up email with some questions. The manager decide to leave me on read again. I’ve resent the email a few times in case they didn’t received it the first time but still with no response. I then make a phone call to follow up with the manager, and by surprised, they answered. The manager rep**** with no interest of helping and admitted that they saw my email got sent to them a few times but decided to ignore it??? By the way, this back and forth communications took 3 weeks. I could’ve just searched for another place.

Aurum, this is what has written on your website “We believe relationships should be treasured, and at AURUM there is always somebody on the other end of the line.”. I’m sorry to say, you didn’t live up to your expectations and standards.

Rate: Poor communication: 1 star Poor customer service: 1 star