1 reviews | Active since Member
We made a booking in January/February 2020, way before Covid 19 for accommodation at the Leonardo Hotel Munich City East. They took a 100% deposit. The borders are closed for travel, but they refuse to refund, and the reason, you made a non refundable booking. Even though I compromised by proposing to accept a voucher for the same period in 2021, as the Oktoberfest in Munich was also cancelled for 2020, they refuse, and are offering a voucher for 2020, knowing full well that you can not take it up. They say they are not responsible for Covid 19, but we are also not-that is the nature of their business-one can perfectly understand if you are not able to take up accommodation for personal reasons, but this is an international pandemic. Airbnb cancelled, another booking for the same trip, with no questions asked, money to our credit the next day. So, be careful to pay a deposit to Leonard Hotels, they just keep the money, without offering the service, and offer an alternative which is impossible to take up-they are also exploiting the Covid 19 pandemic for financial gain. Shameless!!!