PK
Paul K
Active since Dec 2017
11
Reviews
0
Industries
Reviews
11 reviews9 months ago
Great service from Lategan and Van Biljoens: Air-Conditioner.
I have once again purchased a Carrier Air conditioner from this excellent appliance store in Gezina. What a pleasure to deal with Jacques Theyse and his team, including the sales and front office team. I specifically want to single Jacques and Chrissie out for excellent service. I enquired about the purchase and the quote was in my inbox in hours. The price for this quality, including professional installation, was excellent. The feedback and follow-up throughout were outstanding, and I really wish to recommend them for any consumer considering acquiring air conditioners. They have quality and reliable air conditioners, with great service.
0 replies
19 months ago
Shocking service from Lategan and Van Biljons
In July of 2024 I made enquiries about the acquisition of air conditioners for my residence. I approached Lategan and Van Biljons in Pretoria, expecting to get good quality customer service. What I experienced was the opposite. A certain Jacques Theyse recommended Carrier, and I paid for 2 air conditioners, one in full and the other a 70% deposit. I was told they did not have it in stock and that I will need to wait, as they only had one in stock. A few days later they installed one and requested me to be patient with the second one, which they did not have in stock. Yet, I paid a substantial deposit for the second one, which they did not have in stock, with the promise that I can expect it middle August. I traveled overseas, and on my return, after no communication, I attended at Van Biljons. I met another gentleman in Van Biljon's, a private customer, that complained about the bad service rendered by the very same vendor. I was told that they are still waiting. To date, almost middle Sept and no air conditioner, but even worse than that, no communication on the status. My personal experience with Van Biljon's, and in particular air conditioning, is one of disgust and disappointment. They do not value the customer, but are quick to insist on a deposit, without delivering. I will not recommend this vendor, based on my personal experience. They have become arrogant and customers will vote with their feet. I will also not recommend paying a deposit for product that is not in stock, despite me doing it trusting them on deadlines. They are not trustworthy in terms of what they promise.
0 replies
20 months ago
Ethiopian Airlines, not worth the effort.
Ethiopian Airlines like to punt themselves as the best airline on the African continent. Nothing can be further from the truth. They are bad at communicating, responding to queries and my recent experiences with them have been extremely frustrating, despite flying business class, cloud nine. Their call centres are a disaster and they do not answer them. The point is, there is a price to pay for cheap tickets.
0 replies
27 months ago
Bad experience : Protea Hotel
I totally agree with Ms Janse van Rensburg, in a previous review, and particularly her views regarding Prokard-it lacks integrity, and in my opinion, it has become worse since the involvement of the company acquiring Protea Group of Hotels. The reply by Protea Hotels to her issue also lacks credibility! Whenever you try to book, there is “no voucher availability”, no matter how far in advance you book! They then defend it by stating that it is on a first come first serve basis! Well this morning, 25 Jan that was proved dishonest! The reception at Loftus Park in Pretoria was requested by me to extend my stay by one night, from 25 to 26 Jan! I specifically requested a room with a bath, but now I had to pay R800.00 more, because it is regarded as a deluxe room! My mother of 81 felt unsafe in the shower, slippery, and prefers a bath! I said, well, cant I get an upgrade, because I am a Prokard Member! Please note that it was confirmed being available! So, according to Protea Hotels, vouchers are granted on a first come first serve basis. Thus, on the very morning I request it for that day, it is not granted to me, despite me being entitled to an upgrade as per terms and conditions, subject to availability! It was available, but the front desk says the room “may” be taken in the course of the day! So, I am deprived at the expense of some “may”? I am first in line. This is done despite a handicapped person requiring a bath! No manager was called by front desk to handle the situation. The rooms are basic, no shower cap, no bath, no proper soap, generic shower gel and the shower also does not have a handshower! The toilet paper is inferior quality, and you can see it is an effort to save! There is no safety rail in the shower, and with soap the shower floor is very slippery! The person on front desk handling my bath enqury is not adequately trained! Lacks decision-making authority, and also does not call anyone that does! The Prokard loyalty membership of Protea Hotel is not worth the money! Restaurants are continuously removed from the Prokard benefit list, and the information on my profile was compromised! I have heard similar claims from other members-a few have told me it is not worth it and they will not renew! What Protea Hotel Group of Hotels does not realise , is that there are options-I do not see a future for these kind of Hotels! There are better options, for less, Airbnb, and private owners! Good luck with you business model, but I am convince it will not grow!
0 replies
35 months ago
Bad experience Nando Gezina
They virtually always get their orders wrong, and I have had numerous experiences!! Bought their grande chicken salad and grilled salad-a total ******* for the money, and the only item they could not stuff up was mot there. 70 % of the salad exists of salad and huge onion rings, bad presentation! As a consumer, done with them
0 replies
50 months ago
Bad service from FlySafair
I would like to caution passengers regarding my own experience with FlySafair. On 30 December 2021 I was on a flight from Cape Town to Lanseria Airport on flight FA306. On my arrival at Lanseria my baggage was badly damaged and I immediately lodged a Property Irregularity Report with the official at the office at the carousel. The report number was HLA12/30-01. The damage occurred between bag drop and my arrival in Lanseria. I did everything possible to properly report the damage. I had no feedback and had to make numerous phone calls to follow up. I spoke to various staff at FlySAfair, including Andrea January, ticket number 2044420, Sabeta Maholi, ticket number 2044369 and Hlengiwe Tsotetsi, ticket number 2085986. The later referred me to a certain Thuli and this was after I was contacted almost 2 months later, informing me that the management refused the claim as the damage was minor. The fact is that the damage isn't minor, as it is clear the the whole suitcase was shaven on the front part of the luggage. In January of 2022 I followed up, before being informed of the decline of the claim, and was later contacted by a staff member requesting the value of the luggage. Nothing transpired after that. The luggage is a Samsung suitcase. She then informed me that they are busy with the processing of the claim and that I will be duly informed. The duly informed was almost a month and a half later and it was a mere, your "claim has been declined". I asked for reasons and the reasons stated were that the damage was minor and normal wear and tear. The point is, it is not normal wear and tear but damage caused by the luggage being in the custody of FlySafair. I asked for reasons and the reason was "management decision". I requested who the management was and the reply was that they cannot disclose it. I asked for reasons in writing, and I am still waiting. Now on your flight you have the Chief Marketing Officer of FlySAfair proclaiming how fantastic FlySafair is. Yet they take no responsibility or accountability for the damage they caused to my property, for which incidentally I paid a fee to have such luggage transported. To then take cover behind a liability waiver of normal wear and tear smacks of arrogance. Also there is no feedback and all undertakings to provide feedback and reasons in writing were not adhered to. My personal experience with FlySafair is that I would not trust them with my luggage and rather look after my own luggage by way of hand luggage where possible. The after services is also non existent as one has to prompt any further action. I am contemplating lodging a complaint with the Consumer Protector and pursuing a claim in the Small Claims Court, so that the management can explain what they mean with "minor damage".
0 replies
51 months ago
Alfa Concrete Walls, Pretoria/Johannesburg
I recently contrated Alfa Concrete Walls, in Pretoria, in respect of my walling requirements. From the word go, they were professional, answered calls, efficient in processing the quote, kept to project commitments, the project team was excellent, friendly, hardworking and the supervisor Josaias was always on site, and nothing was too much to ask. I recommend them, the whole team, Renier Venter, Josaias, and the whole execution team!! Very satisfied with the project, and the final result! I recommend them, without reservation. They go the extra mile.
53 replies
58 months ago
Clints Scoots (Vespa)
My company had a fantastic experience doing business with Clints Scoots in Centurion. Hands-on, owner run business and service orientated. The transaction was a trade in on a new Vespa S****** The trade in was collected and the new was delivered hassle free. Communication was excellent and transparent. Previous engagements with this business was exactly the same. You are treated with respect and valued. The product is quality, and the passion for the brand is evident. My company can recommend Clints Scoots to any person or business interested in their product.
0 replies
69 months ago
Leonardo Hotel, never again
We made a booking in January/February 2020, way before Covid 19 for accommodation at the Leonardo Hotel Munich City East. They took a 100% deposit. The borders are closed for travel, but they refuse to refund, and the reason, you made a non refundable booking. Even though I compromised by proposing to accept a voucher for the same period in 2021, as the Oktoberfest in Munich was also cancelled for 2020, they refuse, and are offering a voucher for 2020, knowing full well that you can not take it up. They say they are not responsible for Covid 19, but we are also not-that is the nature of their business-one can perfectly understand if you are not able to take up accommodation for personal reasons, but this is an international pandemic. Airbnb cancelled, another booking for the same trip, with no questions asked, money to our credit the next day. So, be careful to pay a deposit to Leonard Hotels, they just keep the money, without offering the service, and offer an alternative which is impossible to take up-they are also exploiting the Covid 19 pandemic for financial gain. Shameless!!!
0 replies
75 months ago
Excellent service from Fouche Motors, Sandton
I would just like to share a very positive experience I had regarding a recent business transaction with Fouche Motors in Sandton. Someone referred me to Fouche Motors after I indicated that I wanted to sell a vehicle. I walked in and was met by a salesperson. He immediately introduced me to Mr Mohammed Datoo. He enquired about the price and condition as I did not attend with the vehicle. He even offered to pick the vehicle up with a truck to save me inconvenience as I would be out of city the next day. I took it in myself a day after the next. He made me an offer, subject to another client inspecting the vehicle. When the other client could not come in the next day, he phoned me, and offered to buy it irrespective. The service orientation of Mohammed was excellent. His voice message indicates that he will phone back, and he promptly does, even on a Saturday. His staff is friendly and professional. Needless to say, I got my price, and the whole transaction was effortless, contact and feedback. The administration staff are equally impressive. I also need to commend Marlene, of the Vanderbijlpark branch, who handled some of the paperwork. She is very courteous and professional. I would like to commend the Fouche team, and particularly Mohammed, for excellent service and integrity. They are motivated and passionate, and I recommend them in terms of my experience to anyone considering a transaction related to a vehicle. They are excellent. To Fouche Motors, thank you for making this process effortless. Paul
0 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (63.63636363636363%)