Nightmare experience in a so called 5 star establishment

The most shockingly disgusting service, the pool umbrella fell and hit my girlfriend on the head. She was in massive pain, they took zero accountability and said the best they'll do is call an ambulance for our own account, the manager on duty Tyron Wyeth really has no regard for safety or the well being of guests. There was broken glass by the pool side which we just missed to step in. The restaurant also dropped our food and their best answer is they won't charge us for the food on the floor. We spent a lot and got injury and excuses for our visit. They claim the lifeguard is not employed there and since he opened the umbrella they are not accountable, as if a random guy puts on a lifeguard uniform and protects patrons for free. I don't recommend a visit at all. If something goes wrong you will not find any assistance, not even an are you ok? Or an ice pack. Pathetic. I urge you not to visit as your friends and family are not safe there, but they will happily take your money for service they don't provide. There is no hospitality in their service.