The Leonard hotel Sandton , terrible room service.

Marcel the manager was helpful from our complaints about food because we were not happy and came up with a solution to our problem . From my understanding the customer is always right but PRUDENCE( acting manager) was arrogant and telling us we have no choice but to pay the bill whereas we were happy and calling security on us on some we don’t want to pay the bill for room service whereas we weren’t presented with the menu and check in didn’t specify when we checked Friday that we need to scan the menu. If it wasn’t for Marcel I’d rate this place -1. I give Marcel his flowers as for Prudence he has no customer service! Very rude and arrogant.