Poor service and no refund

On 7 August 2023 I purchased an item online from “Alloutdoorandhome.co.za” aka “Lesandre Online Pty Ltd”. According to website standard deliver period is 3-5 days. By 16 August I hadn’t received the item purchased. Only after I queried non-receipt, and after the item was supposed to have been delivered, was I told that the item was out of stock and still needed to be manufactured. I was offered a refund and I accepted this as the seller had been unreliable. On 20 August I provided bank account details for the refund. It’s now 8 weeks since they agreed to refund and I still haven’t got the refund. I have queried the seller (Lesley-Anne Daniels) numerous times and was told she would follow up on the refund. Lately she is not responding to messages. I have no idea what they have done with my money but taking over 8 weeks to refund, if at all. is totally unacceptable. Their website states “Our objective is to give excellent customer service to every customer…”. Clearly they are falling far short of that objective.