LO
Lesandre Online
Unclaimed Business
LO
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceRA
Rita A
1 reviews | Active since Jan 2020
3 Jun 2024, 20:11
Ghosted by company
I purchased an item online from “Alloutdoorandhome.co.za” aka “Lesandre Online Pty Ltd”. It was a Typhoon camping stove. Since I have started using it, the flame is too high and everything burns. I have spoken to Lesley. She first gave us the manufacturer’s number but they couldn’t assist. She then told me we spoke to the wrong person and she would contact them. So far no luck. She is not responding to my messages. All I want to do is return it for a refund. I feel it is dangerous as we smell gas quite bad while using it. I don’t have another stove so I am forced to use it as unsafe as it is. I am extremely unhappy with their service. Quick to sell you an item, but then they cut you off when there is a problem.
Helpful (0)
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Rita A
1 reviews | Active since Jan 2020
3 Jun 2024, 20:11
Ghosted by company
I purchased an item online from “Alloutdoorandhome.co.za” aka “Lesandre Online Pty Ltd”. It was a Typhoon camping stove. Since I have started using it, the flame is too high and everything burns. I have spoken to Lesley. She first gave us the manufacturer’s number but they couldn’t assist. She then told me we spoke to the wrong person and she would contact them. So far no luck. She is not responding to my messages. All I want to do is return it for a refund. I feel it is dangerous as we smell gas quite bad while using it. I don’t have another stove so I am forced to use it as unsafe as it is. I am extremely unhappy with their service. Quick to sell you an item, but then they cut you off when there is a problem.
0
Replies (0)RR
Randall R
1 reviews | Active since Jan 2020
16 Oct 2023, 08:03
Poor service and no refund
On 7 August 2023 I purchased an item online from “Alloutdoorandhome.co.za” aka “Lesandre Online Pty Ltd”. According to website standard deliver period is 3-5 days. By 16 August I hadn’t received the item purchased. Only after I queried non-receipt, and after the item was supposed to have been delivered, was I told that the item was out of stock and still needed to be manufactured. I was offered a refund and I accepted this as the seller had been unreliable. On 20 August I provided bank account details for the refund. It’s now 8 weeks since they agreed to refund and I still haven’t got the refund. I have queried the seller (Lesley-Anne Daniels) numerous times and was told she would follow up on the refund. Lately she is not responding to messages. I have no idea what they have done with my money but taking over 8 weeks to refund, if at all. is totally unacceptable. Their website states “Our objective is to give excellent customer service to every customer…”. Clearly they are falling far short of that objective.
Helpful (0)
|Replies (0)RR
Randall R
1 reviews | Active since Jan 2020
16 Oct 2023, 08:03
Poor service and no refund
On 7 August 2023 I purchased an item online from “Alloutdoorandhome.co.za” aka “Lesandre Online Pty Ltd”. According to website standard deliver period is 3-5 days. By 16 August I hadn’t received the item purchased. Only after I queried non-receipt, and after the item was supposed to have been delivered, was I told that the item was out of stock and still needed to be manufactured. I was offered a refund and I accepted this as the seller had been unreliable. On 20 August I provided bank account details for the refund. It’s now 8 weeks since they agreed to refund and I still haven’t got the refund. I have queried the seller (Lesley-Anne Daniels) numerous times and was told she would follow up on the refund. Lately she is not responding to messages. I have no idea what they have done with my money but taking over 8 weeks to refund, if at all. is totally unacceptable. Their website states “Our objective is to give excellent customer service to every customer…”. Clearly they are falling far short of that objective.
0
Replies (0)