noncompliant services from Mandy

I am so irritated by an empty promise received from Dr Sibela's PA Mandy; we spoke last Friday on the 4th of July 2025 at 9h15 making reservations for my son circumcision procedure, she gave a date of the 9th of July 2025. I gave her all my details including my medical aid details, I liked the fact that she was honest by saying she could not assist me as yet because she had her commitments before me which I don't agree with (HARDWORKER's MAKE MEANS TO PUSH THIER JOB, PEOPLE WHO DONT HAVE PRIDE IN THIER JOB TALK LIKE THAT, ONLY LAYZ PEOPLE SPEAK LIKE THAT, I WOULD UNDERSTAND IF SHE WAS A DOCTOR THAT WAS OVER BOOKED WITH PARTIENTS. she said Monday she will get authorization from my medical aid then confirm my booking for Wednesday. till to date she has not called, one thing I don't understand is that why should a customer make a follow up as if she/he is the only one to benefit. reason why we pay for medical aid is to receive a better service with quality outcome or else why not go to the public hospital get free services that bad than to pay for unprofessional services of staff that don't standard 7 in professional code of ethics. Then we get blame for not supporting black business and choose to go support business in the suburb.