Pathetic, bad service

I'm disappointed by Lenmed private hospital Lenasia, a month ago I went and was admitted. I had the worst experience from casualty the nurses were refusing from taking me to the bathroom, the casualty Dr was mean and insensitive. I lodged a complaint but nothing has been done to date. I paid R85000 because I was a cash client but still struggling to get my refund. I send emails everyday but I get no correspondence, I even went in person week before last Thursday I was promised something is gonna get done but haven't received my refund. The service is pathetic, everything about Lenmed is worst, the car was even ****** whilst I was admitted within the premises. Management does not do their job, I mean it's been a month but haven't received my refund yet. Head office is aware bur they did nothing