Lack of customer care at Lesira Teq

I have been having issues with my meter for the past 3 weeks. I have been sending emails and trying to call Lesira Teq but there's absolutely no customer care there. I got 1 response from Edwin over a week ago instructing the team to assist but nothing. When I call, it always says the person on that extension is on the phone. Can someone please assist me here. I haven't had water in over a week.