Letaba Networks
1.5|87 reviews
Responds in 1 hour 23 min
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Matome M
1 reviews | Active since Member
13 May 2026, 11:35
Worst customer service by the senior personnel
I have a network failure of which my WiFi is not connecting Reference no: MAT986 i raised my concerns and given response with excuses and trying to hide behind policies of which i faced the similar situation with them upon joining and for the installation to be done it was a mission so this time I refused to accept that, my issue was escalated to the very very worst manager who lack customer service, he hang up a call on me while talking ( of course complaining) and I wonder if that is Letaba networks culture or that’s how they treat clients? maybe it is because I am BLACK or to him I was talking nonsense of which I wonder if he does the same to whites. All I am asking for is to get my WiFi up and running cause I rely on that, it is not acceptable at all.
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Replies (1)Letaba Networks's replyOfficial
13 May 2026, 12:56Good day Mr Takalani Mathipe.
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating service issues can be.
Providing reliable connectivity and responsive support is very important to us, and it’s clear we didn’t meet expectations in this instance. We would appreciate the opportunity to investigate and resolve the matter as quickly as possible.
We value your input and are committed to improving our service.
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating service issues can be.
Providing reliable connectivity and responsive support is very important to us, and it’s clear we didn’t meet expectations in this instance. We would appreciate the opportunity to investigate and resolve the matter as quickly as possible.
We value your input and are committed to improving our service.
Best regards,
Letaba Networks's reply13 May 2026, 12:56
Official
Good day Mr Takalani Mathipe.
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating service issues can be.
Providing reliable connectivity and responsive support is very important to us, and it’s clear we didn’t meet expectations in this instance. We would appreciate the opportunity to investigate and resolve the matter as quickly as possible.
We value your input and are committed to improving our service.
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating service issues can be.
Providing reliable connectivity and responsive support is very important to us, and it’s clear we didn’t meet expectations in this instance. We would appreciate the opportunity to investigate and resolve the matter as quickly as possible.
We value your input and are committed to improving our service.
Best regards,