Pathetic

Pathetic service. I have never encounterd an agency like this where the admin is just as arrogant and rude as the agent. There was renevations to the property prior to us moving in, i specifically raised the concer that this would not be done in time to which I received a response that they promise it will be done. Renevations not complete and house not cleaned. When confronted about this the agent said cleaning is not their job, to which i said but following up to ensure that everything is done befor we move in is. We then receid the response the agent is the only agent in the area and the agent did not have time to follow up if everything was done. We have a cupboard staning on bricks, a sink that is lose and a 4 plate gas stove with only 1 plate working. Stove is filthy as it was also not cleaned, the tiles and kitchen cupboards are filled with paint splatter, 3 wall plugs only 1 working. When reaching out to the agent they read the messages but does not respond. Admin responded to the mail saying all restoration has to go to them as they send out the contractor so I asked when they will be able to sent someone to look at the issues they again responded, this time say they dont deal with the contractors. Pathetic. I am still waiting for management to respond to the formal complaint I raised, let's be honest, nothing will come of it as the service is like no other.