MS
Monja S
Active since Jun 2012
4
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0
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Reviews
4 reviews8 months ago
Pathetic
Pathetic service. I have never encounterd an agency like this where the admin is just as arrogant and rude as the agent. There was renevations to the property prior to us moving in, i specifically raised the concer that this would not be done in time to which I received a response that they promise it will be done. Renevations not complete and house not cleaned. When confronted about this the agent said cleaning is not their job, to which i said but following up to ensure that everything is done befor we move in is. We then receid the response the agent is the only agent in the area and the agent did not have time to follow up if everything was done. We have a cupboard staning on bricks, a sink that is lose and a 4 plate gas stove with only 1 plate working. Stove is filthy as it was also not cleaned, the tiles and kitchen cupboards are filled with paint splatter, 3 wall plugs only 1 working. When reaching out to the agent they read the messages but does not respond. Admin responded to the mail saying all restoration has to go to them as they send out the contractor so I asked when they will be able to sent someone to look at the issues they again responded, this time say they dont deal with the contractors. Pathetic. I am still waiting for management to respond to the formal complaint I raised, let's be honest, nothing will come of it as the service is like no other.
53 replies
23 months ago
*****ulent information
MTN customer service is absolutely pathetic. Their self help options are useless. What joy do you get out of selling *****ulent information? I am a first time MTN client. On April 29th I enquired with regards to the Uncapped 35mb/s deal. While the lady was on the phone with me she continuously referred to the package as the 10mb/s deal. Everyone can make mistakes so I corrected her and continued. She told me that I will receive a 5G router 35mb/s, after using 500GB a month it will be downgraded to 10mb/s till the end of the month. She continued by telling me the router is MTN only, should i decide to cancel the contract and not thetrun the router i will be held liable for the full amount that the router is worth. On receiving the sim she said I can just insert the sim in the device and it will be active in 24 to 48 hours. The delivery service you used is useless and unreliable. They phoned me on the 30th of April to make arrangements to deliver the device. I gave them my work address and they said the parcel will be delivered on the 8th of May. I received a notification that the package is on its way just after 8 in the morning. By 14h00 there was still nothing so I decided to contact the delivery people, at first there was confusion as they could not give me any information. After the second attempt the lady asked me my address, she then realised that the address was captured incorrectly hence the delivery would not be able to take place. Eventually I received the device on the 10th of May. I got home and I was instructed. I put the sim in the router and left it on over the weekend. Last Night on my return to home I noticed it was still off. This morning I phoned customer care, this time I wrote the names down. 1st attempt, I spoke to ********, he told me my device was supposed to be active in 24hrs. He asked if I had a MTN profile, I was not sure therefore I said no, he took all my information and confirmed that I do have a profile but there is no number registered on my account. He gave me the direct number through whom I bought the device and said if we get cut during the transfer that I could just call them directly (087 310 2583). We got cut off. I tried calling the given number but the line was saying currently unavailable, 2nd attempt, I spoke to *****, I told her that i spoke to ******** and what he said. She took all my information again and informed me that even if I have the direct line it would not make any difference as the reason there is no number under my account is because the sim was never registered. I lost it and used the Fbomb, cause i know what i was told and now she is telling me i have to take the device to an MTN store to get it registered. I told her this is unacceptable as who is going to pay my wages for the hours i lose at work, most certainly not MTN. She then said that they accidentally sent a sim that was not yet registered. I told her how MTN expects the client to have paid R532.27 up front yet we are 2 weeks into the month and I can still not use the device. I told her I want my money back. When she told me that i will have to drop the device at the nearest store anyways i lost it again, i dropped a few Fbombs and i told her MTN can collect the device where they dropped it off, and i dropped the call. I want to know from MTN how you can sell *****ulent information to a potential client? This is the first time ever that I thought of getting a contract with MTN and this has been the worst client service I have ever received. I'm paying for something I can not use because you MTN sent me an unregistered product, and now you expect me to drive around, lose work to sort out your mistake? I don't think so!
0 replies
78 months ago
Great work
Legaiyenn Morris, thank you for the great service
105 replies
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