Appalling service and workmanship - shoe repair

Absolutely appalling.

I handed in a pair of limited edition Converse shoes in November 2024 for repair of soles. They were not worn through, the soles were separating from the sides, likely could've been repaired with glue.

I followed up numerous times, no feedback, no return calls, in spite being assured on calls and in personal visits to the store that somebody would contact me. Nothing. 2025 rolls around, I finally start following up again, and get told they are done. They removed the original toe caps, and replaced the entire outer area and toe caps with a white painted pleather. They cracked by looking at them. I said I wasn't happy and requested they replace with the proper rubberised to caps.

Many more months go by, further promises of updates, with none received, more store visits by myself, until eventually an area manager got in touch and escalated it. She advised my shoes were now repaired properly, and I could collect. Their version of "repaired" looks like a backyard alley shoe manufacturer made a pair of knock off shoes, fed them to a dog, and then cleaned them up to hand over for use.

Beyond disgusted at my wasted time, effort, and money.

Instead of being upfront and advising me they could not do the job and me finding an alternative specialist, I now have a ruined pair of Converse and am over R700 out of pocket, not to mention my wasted time, energy, and petrol.