Poor Quality, No Accountability, and Rude Service

I had an extremely disappointing experience with Levingers Morningside. A few months ago, I dropped off a leather boot for a simple repair — to reattach the pull tab using a couple of stitches. My husband collected it two days later. I never wore the boots; they were placed in my cupboard until now, as I was preparing for a trip. To my surprise, the pull tab was standing upright — completely detached from the boot — as though it had never been stitched at all.

I returned to the store to have it sorted out. The woman at the counter could not find my details on their system and quickly jumped to the conclusion: “You did not bring the boot here for repair.” Her dismissive tone and lack of professionalism made an already frustrating situation worse.

I explained again that the boot was indeed dropped off at that very counter and collected by my husband. I even showed her the boot — completely unworn — which clearly indicated that the repair had failed before I even got to use it. Despite this, I offered to pay again to redo the job, given the urgency. She declined, saying they would need at least two days because she had to “order a patch” — for a simple stitch repair on an existing leather tab.

Aside from the unhelpful attitude and poor workmanship, this is not the first concerning experience I have had at this branch. On two separate occasions, I was offered the option to pay cash without a slip — a practice others in the area have also experienced. Between the ***** payment practices, subpar repair quality, and shockingly poor customer service, it is clear that this branch is poorly managed and not accountable for its work.

I will not be returning and would advise others to avoid this branch entirely.